Mystique Zeller
Bowden,AB
Summary
I am a deeply passionate person who loves working with the public and taking on difficult tasks. I have worked my way up through the years in various customer service and retail-based jobs into more management-based positions, however I am not afraid of demanding work and doing what is needed at any moment. Currently enjoying small town life in Bowden, Alberta
Overview
13
13
years of professional experience
Work History
Casual Cook
Mountain View Seniors' Housing
07.2024 - Current
- Prepare and cook high-quality meals within guidelines of pre-planned cyclical menus for the Site
- Ensure all meals are prepared and served in a safe, efficient and pleasant manner
- Complete all tasks including cleaning duties outlined in detailed checklists
- Answer incoming calls and respond to emergency call bells from Lodge Residents
- Create and Maintain a welcoming, home-like environment and develop positive relationships with residents, families and staff
Assistant Manager
Warehouse One The Jean Store
03.2023 - 01.2024
- Coached and mentored employees to help them reach their full potential
- Worked with and assisted customers with finding products that best suited their needs. Investigated and resolved customer inquiries and complaints quickly and effectively
- Made work schedules for employees
- Solved various technical issues with the cash registers and inventory systems
- Preform opening and closing procedures, as well as cash deposits when needed
- Follow and enforce all workplace policies
Customer Service Specialist
Edo Japan Corporate
07.2022 - 02.2023
- Answering customers questions and concerns both on phone and by email
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Help customer with technically issues they experience on the Website or App
- Reply to Google reviews from customers at all locations
- Provide help in resolving customer issues or complaints at store level
- Monitor social media and reply to customer questions
Customer Service Representative
Cabela's
05.2021 - 02.2022
- Tend to customers' needs and help to purchase licenses for hunting, fishing and Banff Park passes
- Efficient receiving and organizing of online orders
- Answering customers questions and concerns both in person and by phone
- Provide quick and friendly purchasing at check out
- Ensuring price overrides, returns and exchanges are completed properly and effectively
Assistant Manager
Domino's Pizza
06.2011 - 04.2021
- Establish great guest satisfaction and create a positive working environment for all staff
- Strong ability in conflict resolution and time management
- Supervise and assist in taking accurate orders and delivering items quickly and efficiently
- Ensuring that proper food preparation, stock, dating, and rotation systems are used correctly.
- Give thorough training for new employees on cash handling, computer order system and stations
- Developed strong working relationships with staff, fostering a positive work environment
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
Education
Diploma - Accounting And Payroll Administrator
Robertson College
Calgary, AB07.2025
Skills
- Leadership
- Adaptability
- Communication Skills
- Ability to Work Under Pressure
- Problem-solving
- Flexible
- Self-motivated
- Customer Relations
References
Warehouse One – Manager
Donna Kind
Store – 403-340-8813
Personal – 403-391-0286
Personal Reference
Barbara MacCuish
Personal – 780-864-9651
Timeline
Casual Cook
Mountain View Seniors' Housing
07.2024 - Current
Assistant Manager
Warehouse One The Jean Store
03.2023 - 01.2024
Customer Service Specialist
Edo Japan Corporate
07.2022 - 02.2023
Customer Service Representative
Cabela's
05.2021 - 02.2022
Assistant Manager
Domino's Pizza
06.2011 - 04.2021
Diploma - Accounting And Payroll Administrator
Robertson College
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