CAROLYNE MASINDE
Toronto,Ontario
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
26
26
years of professional experience
Work History
Case Manager
LOFT Community Services
03.2022 - Current
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Shelter Support Worker
YWCA Toronto
01.2022 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in team settings providing support and guidance.
Front Line Worker
The Salvation Army
04.2021 - Current
- Administered assessments to identify clients' needs and establish treatment plans.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Developed and maintained strong relationships with community resources for successful referrals.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Collaborated with other professionals to plan and coordinate care for clients.
Housing Support Worker
LOFT Community Services
01.2021 - 02.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in teams environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Volunteer-Administrative Assistant
Veahavta Training Academy
05.2020 - 01.2021
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Approached issues proactively to best meet current and future community needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Human Rights Consultant
Sexual Minorities Uganda, SMUG
01.2017 - 12.2019
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
Social Worker
Reproductive Health Uganda
05.2016 - 09.2018
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Administered assessments to identify clients' needs and establish treatment plans.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated peer support groups to help clients connect with others.
- Facilitated psychoeducational classes to help clients develop life skills.
Facilities Coordinator
Ericsson Uganda
07.2007 - 05.2017
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Reviewed and oversaw construction and renovation projects.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
Social Worker
The AIDS Support Organization (TASO)
01.1998 - 06.2007
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Administered assessments to identify clients' needs and establish treatment plans.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Facilitated peer support groups to help clients connect with others.
Education
Master of Arts - Women And Gender Studies
Makerere University
Kampala,Uganda04.2005
Bachelor of Arts - Social Work and Social Administration
SWSA, Makerere University
Kampala,Uganda01.1998
Skills
- Progress Evaluation
- Critical Thinking
- Emotional Awareness
- Case Planning and Management
- Verbal and Written Communication
Timeline
Case Manager
LOFT Community Services
03.2022 - Current
Shelter Support Worker
YWCA Toronto
01.2022 - Current
Front Line Worker
The Salvation Army
04.2021 - Current
Housing Support Worker
LOFT Community Services
01.2021 - 02.2022
Volunteer-Administrative Assistant
Veahavta Training Academy
05.2020 - 01.2021
Human Rights Consultant
Sexual Minorities Uganda, SMUG
01.2017 - 12.2019
Social Worker
Reproductive Health Uganda
05.2016 - 09.2018
Facilities Coordinator
Ericsson Uganda
07.2007 - 05.2017
Social Worker
The AIDS Support Organization (TASO)
01.1998 - 06.2007
Master of Arts - Women And Gender Studies
Makerere University
Bachelor of Arts - Social Work and Social Administration
SWSA, Makerere University
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