Myriam Aslan
Laval,Canada
Summary
Tri-lingual customer service professional with a strong background in handling financial transactions, assisting clients with transactions needs, and delivering exceptional service. Proven ability to manage customer inquiries, resolve issues, and build positive relationships. A dedicated team player with strong interpretation skills and thorough knowledge of PIPEDA compliance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nour Exchange
01.2022 - 01.2024
- Assisted clients with a variety of financial transactions, ensuring accuracy and compliance with company policies
- Delivered top-tier customer service by addressing client needs, answering inquiries, and resolving concerns efficiently
- Supported clients with their day-to-day transactions, building trust and long-term customer loyalty
On-site Interpreter
Carrefour d’intercultures de Laval
01.2019 - 01.2020
- Provided on-demand interpretation services between Arabic, French, and English in medical, business, and community settings
- Assisted newcomers by helping them understand essential information, facilitating their daily tasks and easing their start-up lives
- Offered guidance and support in small yet meaningful details, providing hope and reassurance as they adjusted to a new environment
Education
Bachelor’s Degree - Tourism
Dar Al-Bassel
SyriaSkills
- Customer service
- Financial transactions
- Client assistance
- Issue resolution
- Relationship building
- Team player
- Interpretation skills
- PIPEDA compliance
- Quick learning
- Software adaptation
- Information Security
- Positive and professional
Additional Qualifications
Arabic (fluent), English (advanced), French (advanced), Microsoft Word, Microsoft PowerPoint, Microsoft Teams, Microsoft Office, Ability to quickly learn and adapt to new software
Timeline
Customer Service Representative
Nour Exchange
01.2022 - 01.2024
On-site Interpreter
Carrefour d’intercultures de Laval
01.2019 - 01.2020
Bachelor’s Degree - Tourism
Dar Al-Bassel
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