Myles Delaney
Port Moody,British Columbia
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiation. Drive to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
15
15
years of professional experience
Work History
Manager/HVAC Sales Estimator
Sunrise Heating & Cooling Ltd
08.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled all HVAC sales for company
- Visited customer houses to quote on HVAC products
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Determine material, labor requirements and costs to complete job within anticipated time frames
Manager/HVAC Sales Estimator
Blue Flame Ventures
02.2018 - 07.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled all HVAC & Hearth sales for company
- Visited customer houses to quote on HVAC and Hearth product
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Determine material, labor requirements and costs to complete job within anticipated time frames
HVAC Sales Advisor
Dolans Gas Fitting & Heating Ltd
06.2017 - 01.2018
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Determine material, labor requirements and costs to complete job within anticipated time frames
Inside Sales Representative
National Energy Equipment
03.2011 - 05.2017
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Professional Car Detailer
Regency Volkswagen
02.2009 - 02.2011
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Maintained high-quality standards for detailing services, resulting in repeat customers and positive feedback.
- Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring a spotless finish.
Education
Business Management - Business
Douglas College
New Westminster, BC06.2008
High School Diploma -
Pinetree Secondary School
Coquitlam, BC06.2007
Skills
- Client service & support
- Project cost estimating
- Specifications and proposal analysis
- Customer relationship management
- 10 years knowledge in related field
- Verbal and written communication
- Account development
Languages
English
Native or Bilingual
Additional Information
References available upon request
Timeline
Manager/HVAC Sales Estimator
Sunrise Heating & Cooling Ltd
08.2020 - Current
Manager/HVAC Sales Estimator
Blue Flame Ventures
02.2018 - 07.2020
HVAC Sales Advisor
Dolans Gas Fitting & Heating Ltd
06.2017 - 01.2018
Inside Sales Representative
National Energy Equipment
03.2011 - 05.2017
Professional Car Detailer
Regency Volkswagen
02.2009 - 02.2011
Business Management - Business
Douglas College
High School Diploma -
Pinetree Secondary School
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