Mykhailo Huzovskyi
Edmonton,AB
Summary
Result-driven Fraud and KYC Analyst with over 8 years of experience in customer support and fraud detection, particularly in the online gambling sector. Expertise in identifying suspicious activities, verifying user data, and ensuring compliance with regulatory standards. Proven ability to maintain high accuracy in fast-paced environments while working independently.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Vegangster
Riga, Latvia
05.2023 - 04.2025
- Analyzed player behavior and transaction data to identify potential fraud and bonus abuse.
- Verified user identities and documents, ensuring compliance with KYC/AML policies.
- Monitored user and transaction activity to detect suspicious patterns and bonus exploitation.
- Conducted KYC/AML checks for high-risk accounts and withdrawals to mitigate risks.
- Reviewed new game releases for exploitability, configuring bonus restrictions and tournament eligibility.
- Maintained accurate records and audit trails for regulatory compliance.
- Approved high-value withdrawals after conducting enhanced due diligence.
Table Game Dealer
Evolution Latvia
Riga, Latvia
06.2022 - 05.2023
- Ensured compliance with procedures during live sessions to maintain operational integrity.
- Provided friendly customer service to guests at casino table games, enhancing overall experience.
- Reported unusual behavior or incidents promptly to technical and risk teams for swift resolution.
- Dealt various table games while strictly adhering to game rules and regulations.
- Maintained professional communication with guests to foster a welcoming environment.
Customer Support Specialist
SIA Media Solutions
Rigaud, Latvia
04.2019 - 04.2022
- Resolved player issues through email and chat, focusing on payment and account concerns.
- Collaborated with fraud team on escalated cases to ensure thorough investigations.
- Processed client documentation for verification purposes, enhancing accuracy and efficiency.
- Delivered exceptional customer support across multiple communication channels.
- Contributed innovative solutions to improve team performance and outcomes.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
Customer Service Representative
Lucky Labs
Kyiv, Ukraine
03.2017 - 04.2019
- Managed high volumes of player requests while ensuring strict policy compliance.
- Maintained detailed logs and reports for internal risk assessments.
- Participated in internal training on fraud awareness to enhance operational integrity.
Education
Master of Science - History
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine06-2017
Skills
- Fraud detection and KYC compliance
- Data analysis and risk assessment
- Transaction monitoring and review
- Customer relationship management
- Pattern recognition and attention to detail
- Case management and investigative techniques
- Team collaboration and conflict resolution
- VIP customer support and reliability
- Report writing and documentation
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Fraud Analyst
Vegangster
05.2023 - 04.2025
Table Game Dealer
Evolution Latvia
06.2022 - 05.2023
Customer Support Specialist
SIA Media Solutions
04.2019 - 04.2022
Customer Service Representative
Lucky Labs
03.2017 - 04.2019
Master of Science - History
Taras Shevchenko National University of Kyiv