Mya Melanson
Edmonton,AB
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Edible Arrangements
11.2021 - 12.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Researched and corrected customer concerns to promote company loyalty.
Dental Receptionist
Dental Diva's Of Whitemud
09.2022 - 01.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Dental Receptionist
Moncton Dental
09.2013 - 08.2014
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Education
Diploma - Medical Office Assistant
NorQuest College
Edmonton, AB07.2024
Diploma - Health Care Aide
NorQuest College
Edmonton, AB05.2022
High School Diploma -
St. Oscar Romero
Edmonton, AB06.2015
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Computer Skills
- Multitasking and Organization
- HIPAA Regulations
- Medical Terminology
Timeline
Dental Receptionist
Dental Diva's Of Whitemud
09.2022 - 01.2023
Customer Service Supervisor
Edible Arrangements
11.2021 - 12.2023
Dental Receptionist
Moncton Dental
09.2013 - 08.2014
Diploma - Medical Office Assistant
NorQuest College
Diploma - Health Care Aide
NorQuest College
High School Diploma -
St. Oscar Romero
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