Mya L Hirondelle
Edmonton,AB
Summary
Consistently reliable in dynamic work settings, with a focus on team support and business growth. Strong work ethic and adept multitasking capabilities lead to effective time management. Dedicated to ensuring positive customer experiences through attentive service.
Overview
7
7
years of professional experience
Work History
Server/FOH Supervisor
Jamaican Delight
Edmonton, AB
10.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and attention to detail.
- Trained new servers on menu knowledge, service protocols, and customer interaction techniques.
- Oversaw closing procedures, ensuring proper cash handling and inventory management.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented training programs for new hires, promoting adherence to best practices and safety protocols.
Hostess
Bianco
Edmonton , AB
06.2021 - 03.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Coordinated waitlists and reservations, ensuring timely service for all patrons.
- Developed and implemented strategies to improve seating efficiency during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess
SWISS CHALET
Edmonton , AB
12.2018 - 03.2020
- Set up and decorated menu marketing boards with current meal and drink specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported management by resolving customer service and food-related issues to maintain
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Education
High School Diploma -
Harry Ainlay Highschool
Edmonton, AB06.2020
Skills
- Detail-oriented
- Customer service focus
- Effective time management
- Friendly and approachable
- Adaptability and flexibility
- Communication skills
Timeline
Server/FOH Supervisor
Jamaican Delight
10.2024 - Current
Hostess
Bianco
06.2021 - 03.2024
Hostess
SWISS CHALET
12.2018 - 03.2020
High School Diploma -
Harry Ainlay Highschool