Mohit Vedhera
IT Support Specialist / Data Analyst
Peterborough,ON
Summary
Dedicated Wireless Supervisor with a robust educational background including a Bachelor’s degree in Computer Applications and a PG Diploma in Wireless Information Networking. Proactively transitioning towards a career pivot into IT specialist or Data Analyst roles, leveraging ongoing certifications from IBM and Google to augment expertise. Known for a steadfast commitment to continuous learning and eager to apply newly acquired skills to drive innovation and efficiency in IT environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Wireless Supervisor
Staples
06.2023 - Current
- Maintained accurate inventory records, regularly auditing stock levels to ensure optimal availability of products for customers.
- Led weekly team meetings to review progress towards goals, address challenges encountered by staff members, and devise solutions moving forward.
- Streamlined communication channels between staff members to improve collaboration and overall efficiency within the team environment.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Territory Sales Representative
OSL Retail Services
02.2022 - 11.2022
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
Merchandiser
Walmart
05.2020 - 01.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on the floor.
Technical Support Consultant
Rogers Communications
08.2019 - 02.2020
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
IT Support Specialist
Tulsi Ayurvedic
04.2014 - 09.2016
- Delivered onsite and offsite technical support.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
PG Diploma - Wireless Information Networking
Fleming College
Peterborough, ON 01.2018 - 04.2019
Bachelor of Science - Computer Applications
Institiute of Innovation in Technology & Managment
India 08.2013 - 06.2016
Skills
Effective selling techniques
Complaint Handling
Microsoft Office
IT support
Hardware support
Attention to Detail
Technical Troubleshooting
Data Visualization and Presentations
Analytical Problem Solving
Critical Thinking
Certification
Google - Technical Support Fundamentals
Languages
English
Timeline
Google - Technical Support Fundamentals
07-2024
Google - The Bits and Bytes of Computer Networking
07-2024
IBM - Data Analyst Specialization
06-2024
IBM - Python for Data Science, AI & Development
05-2024
IBM - Data Visualization & Dashboard With Excel and Cognos
05-2024
Wireless Supervisor
Staples
06.2023 - Current
Territory Sales Representative
OSL Retail Services
02.2022 - 11.2022
WES - Verified International Academic Qualifications
07-2021
Merchandiser
Walmart
05.2020 - 01.2022
Technical Support Consultant
Rogers Communications
08.2019 - 02.2020
PG Diploma - Wireless Information Networking
Fleming College
01.2018 - 04.2019
IT Support Specialist
Tulsi Ayurvedic
04.2014 - 09.2016
Bachelor of Science - Computer Applications
Institiute of Innovation in Technology & Managment
08.2013 - 06.2016
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