Mutungi Mumbere
Ottawa,ON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Great attitude and am very organized, seeking a work place where hard work is to be recognized.
Overview
7
7
years of professional experience
Work History
CBV-Collection Agent
Telus/Koodo Mobile
2022.11 - 2023.10
- Remotely billing customers through a work authorized system
- Taking care of suspended and non paid accounts
- Engaging in conversations with clients to understand their needs
- Planning payment arrangements with clients to keep them in service and satisfied.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Sales Advisor
Storage Vault
2022.04 - 2022.09
- Managing and ensuring a high level of customer experience
- Handling inbound and outbound calls 40-50/day
- Offering storage and moving solutions
- Consistently exceeding both sales and client experience metrics
- Suggesting clients different company products to ensure all needs are firmly met
- Working consistently to increase job overall efficiency.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Produce & Overstock
FreshCo
2020.08 - 2022.02
- Closely working with the product manager to find different product presentation methods
- Ensuring all products are well stocked, organized and well presented
- Helping clients with their demands to fulfill their shopping for a positive and memorable experience
- Maintaining the cold freezer and weekly organizing it after close hours.
- Established a welcoming atmosphere for customers by maintaining a clean, well-organized, and visually appealing produce department.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
Cook/Assistant Cashier
McDonald's
2016.06 - 2018.08
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Music, Media & Film Foundation -
06.2025
Exploring the influence of the music, media and film industries on the social, political, economic and cultural landscape to identify historical trends and future opportunities
High School Diploma -
01.2021
Skills
- Clear communication
- Negotiation skills
- Customer representative & care
- Call Management
- Cash handling/cashier
- Problem-solving skills
- Microsoft-office
- Remote work
- Time management
- Great iQ
- Positive Attitude
- Goal-oriented mindset
Languages
English
French
Timeline
CBV-Collection Agent - Telus/Koodo Mobile
2022.11 - 2023.10
Sales Advisor - Storage Vault
2022.04 - 2022.09
Produce & Overstock - FreshCo
2020.08 - 2022.02
Cook/Assistant Cashier - McDonald's
2016.06 - 2018.08
Algonquin College - Music, Media & Film Foundation,
Lester B Pearson Catholic High School - High School Diploma,
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