Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Representative
Riad Nezha Morocco
04.2022 - 08.2022
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Representative
Xaluca Hotel Groups
05.2021 - 06.2022
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative
Xaluca Hotel Groups
07.2018 - 04.2019
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.