Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

MUSTAPHA KARAOUI

Toronto,Canada

Summary

Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Sales Representative

Riad Nezha Morocco
04.2022 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Sales Representative

Xaluca Hotel Groups
05.2021 - 06.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Customer Service Representative

Xaluca Hotel Groups
07.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Business administration -

College de boreal
07.2024

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Ability to Work Under Pressure
  • Problem Solving Skills
  • Strong Communication Skills

Languages

English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Spanish
Professional Working

Personal Information

  • Title: SALES EXPERT
  • Nationality: Moroccan

Timeline

Sales Representative

Riad Nezha Morocco
04.2022 - 08.2022

Sales Representative

Xaluca Hotel Groups
05.2021 - 06.2022

Customer Service Representative

Xaluca Hotel Groups
07.2018 - 04.2019

Business administration -

College de boreal
MUSTAPHA KARAOUI