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Hi, I’m
Mustak Ahmed Chowdhury
Scarborough,ON
Work Preference
Summary
Results-driven professional with experience in team leadership and operational efficiency. Skilled in process improvement and stakeholder communication, streamlined workflows enhance productivity and accuracy. Adaptability and strategic planning deliver outcomes in high-pressure environments, ensuring exceptional service delivery and team performance.
Overview
6
years of professional experience
Work History
Walmart Canada
Overnight Lead
06.2025 - Current
Job overview
- Supervised overnight team operations, streamlining workflow and boosting team productivity.
- Collaborated with team members to meet overnight deadlines, ensuring store readiness for daily operations.
- Identified and resolved inventory discrepancies, enhancing stock management accuracy and minimizing errors.
- Maintained operational efficiency in a high-volume retail environment by ensuring timely inventory replenishment and organized workflow execution
PentaNova Education
Managing Director
01.2023 - 05.2025
Job overview
- Directed strategic planning and execution of educational programs across multiple campuses to meet institutional goals.
- Oversaw budget management and resource allocation for educational projects and services.
- Led daily operations of an education consultancy, overseeing client coordination, application processing, and service delivery workflows
- Managed end-to-end client lifecycle including consultation, documentation, and submission processes, ensuring accuracy and timely completion
- Developed and streamlined internal processes to improve efficiency and consistency in service delivery
- Coordinated with international institutions and stakeholders to enhance communication and foster cross-functional collaboration
- Supervised and guided team members to ensure task alignment and accountability, enhancing overall team performance
- Led staff development programs to improve teaching quality and student support services.
Learn with PentaNova
Language Instructor (IELTS Preparation)
01.2023 - 01.2025
Job overview
- Assessed individual learning needs and adapted instructional approaches, fostering deeper understanding and greater engagement
- Delivered structured training sessions, enhancing communication skills and achieving improved performance outcomes in goal-oriented a goal-oriented learning environment
- Provided continuous feedback and performance evaluation, reinforcing interpersonal and coaching skills
YES Associate
Manager
01.2020 - 01.2023
Job overview
- Supervised team members and delegated responsibilities, fostering operational efficiency
- Managed daily operations and coordinated client service activities, enhancing workflow and ensuring timely task completion
- Resolved operational issues and client concerns, demonstrating problem-solving and decision-making ability
- Handled client interactions and documentation processes, prioritizing accuracy and service quality
- Conducted business activities in Bangladesh
Education
Trent UniversityDurham GTA, Canada
Master of Management from Healthcare Management
08-2026
University Overview
- Relevant Coursework: Healthcare Systems & Policy, Healthcare Law & Ethics, Leadership in Organizations, Crisis Management
- Focus Areas: Healthcare operations, patient flow, organizational effectiveness
Metropolitan UniversityBangladesh
Bachelor of Science from Computer Science & Engineering
01-2023
Skills
- Customer service
- Process coordination
- Process improvement
- Documentation and reporting
- Data analysis
- Team collaboration
- Stakeholder communication
- Workflow optimization
- Budget management
- Performance evaluation
- Employee coaching
- Strategic planning
- Team leadership
- Cybersecurity management
- Adaptability
- Operational efficiency
- Safety protocols
- Data structures
- Cybersecurity expertise
- Java programming
- Data management
- Cloud services
Timeline
Overnight Lead
Walmart Canada
06.2025 - Current
Managing Director
PentaNova Education
01.2023 - 05.2025
Language Instructor (IELTS Preparation)
Learn with PentaNova
01.2023 - 01.2025
Manager
YES Associate
01.2020 - 01.2023
Trent University
Master of Management from Healthcare Management
Metropolitan University
Bachelor of Science from Computer Science & Engineering