Mustafa Cihan
Waterloo,ON
Summary
Dynamic IT professional with experience at Grand River Friendship Society, excelling in software installation and application support. Proven ability to troubleshoot complex issues and enhance user access, while fostering collaboration and knowledge sharing. Strong communicator with a commitment to optimizing IT resources and improving service delivery.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
Grand River Friendship Society
09.2023 - Current
- Provided technical support for hardware and software issues, ensuring efficient incident resolution.
- Troubleshot network connectivity problems, enhancing user access to essential resources.
- Assisted in maintaining IT inventory, optimizing resource allocation and equipment management.
- Documented technical procedures and user guides, improving knowledge sharing among staff.
Teaching Assistant
University of Guelph, Ontario
09.2022 - 04.2023
- Facilitated classroom discussions to enhance student engagement and understanding of course material.
- Developed instructional materials and resources to support diverse learning needs.
- Graded assignments and provided constructive feedback to promote academic growth of CIS 2910 course.
- Assisted in laboratory sessions, ensuring safety protocols and equipment usage were followed.
Software Developer Intern
Boxbrite Technologies
01.2022 - 08.2022
- Developed and tested software applications using Java and Python to enhance functionality.
- Collaborated with team members in Agile environment to design user-friendly interfaces.
- Implemented debugging protocols for code optimization, improving application performance.
- Assisted in database management using MongoDB, ensuring data integrity and accessibility.
Customer Service Representative
Serco Global Services
11.2020 - 06.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM systems to ensure accurate information and timely updates.
- Provided training and support to new team members on service protocols and system navigation.
- Collaborated with cross-functional teams to enhance service delivery processes and improve client satisfaction.
Education
Bachelor of Science - Computer Science
University of Guelph
Guelph10-2023
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- Microsoft outlook
- Application installations
- Windows 10
- Performance testing
Accomplishments
- Issued by University of Guelph · Jan 2022Issued by University of Guelph · Jan 2022University of Guelph Strengthening Student Support in OntarioUniversity of Guelph Strengthening Student Support in OntarioAssociated with University of GuelphAssociated with University of Guelph
An award given to students with 80+ average in full time studies.An award given to students with 80+ average in full time studies. - Issued by University of Guelph · May 2021Issued by University of Guelph · May 2021Deans's Honour ListDeans's Honour List. Associated with University of GuelphAssociated with University of Guelph
FW21. Maintained a minimum cumulative GPA of 80% in the previous semester.
Timeline
IT Help Desk Technician
Grand River Friendship Society
09.2023 - Current
Teaching Assistant
University of Guelph, Ontario
09.2022 - 04.2023
Software Developer Intern
Boxbrite Technologies
01.2022 - 08.2022
Customer Service Representative
Serco Global Services
11.2020 - 06.2021
Bachelor of Science - Computer Science
University of Guelph