Muskan Singh
Oshawa,ON
Summary
Results-driven Data Analyst with expertise in data collection, cleaning, statistical analysis, and visualization to support data-driven decision-making. Proficient in SQL, Python, Excel, Power BI, and Tableau for data manipulation, reporting, and dashboard creation. Skilled in predictive modeling, business intelligence, and trend analysis to identify opportunities and optimize performance. Strong understanding of data governance, security compliance, and database management. Adept at translating complex datasets into actionable insights to improve business strategies.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Panchvati Supermarket
Ajax, Ontario
01.2023 - Current
- Kept accurate logs of customer communications, dealings and feedback for later use.
- Facilitated client needs through seamless internal team collaboration.
- Mentored junior team members and managed employee relationships.
- Delivered detailed service and product information to assist customer decision-making.
- Aided in lifting heavy items for customers while handling various queries.
- Provided assistance for product inquiries and service-based transactions via multiple communication channels.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Ensured punctual delivery by overseeing the entire order process from initiation to completion.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Volunteer
Siberx - Canadian Women in Cybersecurity
Markham, Ontario
05.2023 - 05.2023
- Engaged in regular discussions during weekly meetings focused on current status and future plans.
- Completed tasks promptly by adhering to supervisor instructions.
- Provided assistance by directing guests to appropriate locations.
- Ensured that all equipment used was properly stored following each activity session.
- Managed registration desk for incoming guests and distributed materials.
- Set up signage around venue promoting upcoming events hosted by organization.
Education
Post Graduate Certificate - Data Analytics For Business Decision Making
Durham College
Oshawa, ON10-2024
Post Graduate Certificate - Cyber Security With Honors
Durham College
Oshawa, ON10-2023
Master of Computer Applications -
Gujarat Techmological University
Gujarat,IN06-2022
Bachelor of Computer Applications -
Gujarat Technological University
Gujarat,IN08-2020
Skills
- Network Security
- Penetration Testing and Ethical Hacking
- Threat Detection, Mitigation, Recovery
- Incident Response and Handling
- Python
- R
- SQL
- ETL
- Data Cleaning
- Data Visualization (Tableau, Power BI)
- Statistical and Predictive Modeling
- Excel
- Critical Thinking and Problem Solving
- Teamwork and collaboration
- Time Management and Prioritization
- Attention to Detail and Accuracy
- Leadership and decision-making
Timeline
Volunteer
Siberx - Canadian Women in Cybersecurity
05.2023 - 05.2023
Customer Service Representative
Panchvati Supermarket
01.2023 - Current
Post Graduate Certificate - Data Analytics For Business Decision Making
Durham College
Post Graduate Certificate - Cyber Security With Honors
Durham College
Master of Computer Applications -
Gujarat Techmological University
Bachelor of Computer Applications -
Gujarat Technological University
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