Dilshan Singh ` Mangat
Niagara Falls
Summary
Dynamic customer service professional with a proven track record at McDonald's, excelling in problem-solving and active listening. Skilled in security protocols and risk assessment, I effectively resolved customer inquiries while ensuring safety and compliance. Committed to enhancing client satisfaction through critical thinking and efficient service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's
03.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Maintained knowledge of product offerings to provide accurate information and recommendations to customers.
- Processed orders, returns, and exchanges efficiently while adhering to company policies and procedures.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up actions.
Tactical Security Guard
Blackbird Security
01.2025 - Current
- Monitored premises to prevent theft and ensure safety of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Assisted in emergency response procedures, ensuring prompt action during incidents.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Participated in training sessions to develop skills in conflict resolution and emergency management.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Academic Peer Tutor
Niagara College
04.2024 - 04.2025
- Assisted students in understanding complex academic concepts through individualized tutoring sessions.
- Developed and implemented tailored study plans to address specific learning needs of peers.
- Facilitated group study sessions to enhance collaborative learning and peer engagement.
- Provided constructive feedback on assignments, improving overall student performance and comprehension.
- Facilitated student understanding of complex topics by simplifying concepts and using relatable examples from everyday life.
- Guided students towards independent problem-solving skills through collaborative learning exercises during tutoring sessions.
- Assisted professors in designing supplemental materials tailored to course objectives while aligning with individual student needs.
Education
High School Diploma -
Niagara College
Welland04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Network support
- Windows administration
- Help desk experience
- Wireless networking
- Software installation
- IT documentation
- Security protocols
- Risk assessment
- Incident response
- Network security
- Vulnerability assessment
- Phishing detection
- Threat intelligence
- Log analysis
- Penetration testing
- Security operations center
- Embedded C programming
- Digital circuit design
- Hardware debugging
- System testing
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
McDonald's
03.2025 - Current
Tactical Security Guard
Blackbird Security
01.2025 - Current
Academic Peer Tutor
Niagara College
04.2024 - 04.2025
High School Diploma -
Niagara College
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