Muskan Nagra
Toronto,ON
Summary
Safety-conscious and detail-oriented security team member with exceptional communication skills. Proficient in monitoring premises using advanced security cameras, ensuring the safety and security of the facility. Experienced in handling and resolving conflicts professionally, maintaining a calm and composed demeanor in high-pressure situations. A physically dexterous individual dedicated to maintaining a secure environment for all.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CABIN SERVICE AGENT
Menzies aviation
07.2024 - Current
- Maintained cleanliness of the cabin interior before each flight including seats and overhead bins
- Cleaned and sanitized flight cabin.
- Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
- Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
CUSTOMER SERVICE AGENT
TRAVEL EXPERT
04.2023 - 03.2024
- Managed workload independently with minimal supervision from team lead or manager
- Responded to telephone inquiries and complaints following standard operating procedures
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
BACHELOR OF COMMERCE -
SANT HARI SINGH MEMORIAL COLLEGE
Punjab02.2024
HIGH SCHOOL DIPLOMA -
K.D.INTERNATIONAL SCHOOL
Punjab03.2022
Skills
- Excellent attention to detail
- Strong Observation Skills
- Quick decision making abilities
- Excellent communication skills
- Ability to handle emergency situations calmly
- Excellent computer knowledge, including Ms World
- Workplace Safety
- Incident Reporting
Languages
English
Punjabi
References
References available upon request
License
Security guard license
Certification
CPR and First Aid Certified. (2024)
Security Guards Certification.(2024)
Additional capabilities.
. Able to handle stressful situation with preserving.
.Willing to work on rotating shift
Timeline
CABIN SERVICE AGENT
Menzies aviation
07.2024 - Current
CUSTOMER SERVICE AGENT
TRAVEL EXPERT
04.2023 - 03.2024
BACHELOR OF COMMERCE -
SANT HARI SINGH MEMORIAL COLLEGE
HIGH SCHOOL DIPLOMA -
K.D.INTERNATIONAL SCHOOL
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