Muskan Muskan
Brampton,ON
Summary
Driven Customer Service Supervisor offers 6+years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Harvey's
Mississauga, ON
08.2024 - 04.2025
- Staff Management & Leadership
- Customer Service Excellence
- Inventory Management
- Sales & Profitability
- Financial Management
- Compliance & Safety
- Operational Efficiency
- Technology Management
- Communication & Reporting
- Loss Prevention & Security
- Vendor & Supplier Management
Store Supervisor
Harvey's
Mississauga, ON
06.2019 - 08.2023
- Executing store operation such as: - Inventory management (Receiving, Ordering,
utilizing). - Cash management (doing cash out, maintaining cash drawer).
- Providing on-the-job training for new hires and meeting targets while driving peers
to achieve the sales target through coaching and training - Communicating with the time about sales performances and providing clear action
plans to keep the targets high - Lead, coach and set example other member to deliver their best in operations and
keep them motivated/devoted towards job - Openly receiving ideas while staying connected to staff members through social media platforms
- Making daily / monthly sales report and watching COGS / profits / net revenue etc
Store Manager
Dirty Bird Chicken And Waffles
Mississauga, ON
04.2021 - 02.2022
- Handling the operations in the absence of the owner.
- Working Closely to manage scheduling , recruiting,hiring and training .
- Proven best at customer service suggesting clients with the menu items .
- Over 1,000 Google reviews, with the best in town service and food quality.
- Increased sales by 20% with special displays and promotions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing
procedures. - Reduced financial inconsistencies while assessing and verifying billing invoices
and expense reports. - Keeping track with the Sales and Labour requirement to stay in between 25 to 30%.
- Managing big event Caterings with • serving over 600 customers at same time.
- Maintaining the building equipment &scheduling appropriate personnel for any
discrepancy.
Education
Computer Tech And Networking
Canadore College of Applied Arts And Technology
Mississauga, ON12-2021
High School Diploma -
Shivalik Public School
Nawashahr , India, Punjab03-2018
Skills
- Customer relationship management
- Labour and Inventory management
- Store merchandising
- Training and mentoring
- Staff supervision
- Cash flow forecasting
- Sales goals
- Risk management
- Team leadership and coaching
- Goals and performance
- Profit and Loss Statement
Languages
- English
- Hindi
- Punjabi
Certification
- Certified Lash Technician
- WHMIS
- Food Health and Handler
- Human Resourse
References
References available upon request.
Timeline
Store Manager of Operations
Harvey's
08.2024 - 04.2025
Store Manager
Dirty Bird Chicken And Waffles
04.2021 - 02.2022
Store Supervisor
Harvey's
06.2019 - 08.2023
Computer Tech And Networking
Canadore College of Applied Arts And Technology
High School Diploma -
Shivalik Public School