Muskan Muskan
Edmonton,AB
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Canada Cartage
12.2022 - 09.2024
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Administrative Assistant
Longview Logistics
01.2020 - 12.2022
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefitted the organization financially.
Operations Team Lead (WFH)
SkipTheDishes HQ
04.2020 - 09.2022
- Improved stakeholder satisfaction by addressing and resolving complex issues in a timely manner.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Operations Specialist
SkipTheDishes HQ
06.2019 - 04.2020
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices for customer care specialists.
Education
Business Technology Management
Red River College of Applied Arts, Science And Technology
Winnipeg, MB12.2020
Skills
- Contract Negotiation
- Computer-Based Inventory System
- Reports Generation
- Expense Management
- Shipment Tracking
- Warehousing Processes
- Purchase Orders
- Efficiency Improvement
- Customer Service
- Microsoft Office
- Call center experience
Timeline
Logistics Coordinator
Canada Cartage
12.2022 - 09.2024
Operations Team Lead (WFH)
SkipTheDishes HQ
04.2020 - 09.2022
Administrative Assistant
Longview Logistics
01.2020 - 12.2022
Operations Specialist
SkipTheDishes HQ
06.2019 - 04.2020
Business Technology Management
Red River College of Applied Arts, Science And Technology