Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Work Experience And Positions Of Responsibilities
Areas Of Expertise And Technical Skills
Languages
Timeline
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Muskan Manhas

Surrey

Summary

Dynamic professional with a proven track record at Sukhman Immigration, excelling in customer service and team leadership. Recognized for exceptional problem-solving abilities and adaptability in high-pressure environments. Proficient in MS 365 and skilled in training new employees, driving improvements in team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Crew Member

MacDonalds
Surrey
01.2024 - Current
  • Providing good customer service and a dedicated crew member.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Resolved customer complaints in a professional manner.
  • Assembled and served meals according to specific guest requirements.

Meet and Greet Representative

Destinations North America
Vancouver
01.2024 - Current
  • Answered questions and resolved concerns for customer support.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Identified needs of customers promptly and efficiently.
  • Provided feedback to product development teams based on customer needs and market trends.
  • Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.

IELTS Trainer

Khalsa Language Institute
MUKERIAN
01.2023 - 12.2023
  • Instructed students in test-taking strategies for the IELTS exam.
  • Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
  • Recognized by management for providing exceptional customer service.

Assistant Manager

Sukhman Immigration
Mukerian
01.2021 - 01.2022
  • Experience in handling and answering customer enquiries
  • Expert in training new employees and working in a team
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.

Education

12 - PSEB

S.P.N. COLLEGIATE SENIOR SECONDARY SCHOOL
MUKERIAN, HOSHIARPUR
01.2021

10 - PSEB

S.G.N. GIRLS SENIOR SECONDARY SCHOOL
MUKERIAN, HOSHIARPUR
01.2019

Skills

  • Analytical skills
  • Problem-solving skills
  • Multi-tasking
  • Communication skills
  • Time management
  • Leadership
  • Bilingual skills
  • Quick learner
  • Creative thinking
  • Proficient in MS 365
  • Programming languages C
  • Programming languages C
  • Ability to work under pressure
  • Accuracy in work
  • Responsible toward work
  • Adaptability
  • Flexibility

Personal Information

Gender: Female

Languages

  • English
  • Punjabi
  • Hindi

Work Experience And Positions Of Responsibilities

  • IELTS trainer, Khalsa Language Institute, MUKERIAN, 2023
  • Assistant Manager, Sukhman Immigration, 2021-2022
  • Customer Service Representative, MacDonalds, Granville, 2024
  • Meet and Greet Representative, DNA (Destinations North America), 2024

Areas Of Expertise And Technical Skills

  • Analytical and problem-solving skills
  • Ability to multi-task, proficient in communication skills and time management
  • Strong leadership, bilingual skills, quick learner, and creative thinking
  • Proficient in MS365
  • Programming languages C and C++
  • Ability to work under pressure
  • Accuracy in work
  • Responsible towards work
  • Adaptability and flexibility

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Crew Member

MacDonalds
01.2024 - Current

Meet and Greet Representative

Destinations North America
01.2024 - Current

IELTS Trainer

Khalsa Language Institute
01.2023 - 12.2023

Assistant Manager

Sukhman Immigration
01.2021 - 01.2022

12 - PSEB

S.P.N. COLLEGIATE SENIOR SECONDARY SCHOOL

10 - PSEB

S.G.N. GIRLS SENIOR SECONDARY SCHOOL

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Muskan Manhas