Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Field Of Interest
References
Disclaimer
Timeline
Generic

Muskan Kapoor

Montréal,Canada

Summary

To obtain a position that will enable me to use my strong organizational, communication and interpersonal, business Intelligence skills. Also to secure a challenging position in a reputable organization to expand my learnings and knowledge. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Poulet Rough
04.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Service

Tim Hortons
09.2022 - Current
  • Food and beverage service // Part time

Business Development Associate

Leverage Edu Pvt. Ltd.
11.2021 - 09.2022
  • To the counsel the students for abroad education and guiding them towards there goals and dreams
  • Most importantly understanding there needs and providing them the best solution out of it.

Project Manager

Global Trips India
01.2021 - 09.2021
  • Contacting on the provided leads
  • Managed nad maintained a structural analysis of target markets and clients
  • Managed a team of 4 trainee
  • Improved bottom line profitability by growing customer base.

Education

PG diploma -

Cégep Marie Victorin

BA. English Hons. -

Delhi University
01.2021

Senior Secondary School -

St. Anthony's Sr. Sec. School
01.2018

Secondary School -

St. Anthony's Sr. Sec. School
01.2016

Skills

  • Customer service
  • Good command over English
  • Problem Solving
  • Logical reasoning
  • Socializing
  • Patience
  • Passionate
  • Traveling
  • Dancing
  • Cooking

Languages

English
Full Professional

Accomplishments

  • Won several debates during interschool competition
  • Bagged many winning positions in sport activities
  • Certified in classical and free style dance form

Field Of Interest

  • Communication and Interpersonal Skills
  • Negotiation and persuasion Skills
  • Business Intelligence
  • Collaboration Skills
  • Research and Strategy
  • Computer Skills

References

Vishakha, Manager, Leverage Edu, vishakha@leverageedu.com

Disclaimer

All the above information provided me is true.

Timeline

Customer Service Representative

Poulet Rough
04.2023 - Current

Service

Tim Hortons
09.2022 - Current

Business Development Associate

Leverage Edu Pvt. Ltd.
11.2021 - 09.2022

Project Manager

Global Trips India
01.2021 - 09.2021

PG diploma -

Cégep Marie Victorin

BA. English Hons. -

Delhi University

Senior Secondary School -

St. Anthony's Sr. Sec. School

Secondary School -

St. Anthony's Sr. Sec. School
Muskan Kapoor