Muskan Gakhar
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
E-COMMERCE OPERATIONS DEPARTMENT MANAGER
WALMART CANADA
11.2021 - Current
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
WALMART - CANADA
10.2019 - 11.2021
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized customer feedback to improve services and apply best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
General Business Studies
Seneca College of Applied Arts And Technology
North York, ON12.2020
Skills
- Leadership skills and passion to encourage
- Adaptable train and discipline newcomers
- Highest level of prompt and friendly
- Goal Oriented customer service
- Multi-tasking department and store diligently
- Time Management
- Great at developing and implementing
- Accounts maintenance, market strategies and budget planning
- Cash Handling
- Microsoft Office
- Retail Sales
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
E-COMMERCE OPERATIONS DEPARTMENT MANAGER
WALMART CANADA
11.2021 - Current
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
WALMART - CANADA
10.2019 - 11.2021
General Business Studies
Seneca College of Applied Arts And Technology
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