Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaideep Singh

Jaideep Singh

Brampton,ON

Summary

Motivated, responsible, innovative, hardworking Shipping Coordinator who strives towards progress while leading team to success. Proven ability to meet deadlines and organize coworkers to ensure accuracy and improve productivity. Seeking a challenging position in logistics to provide cost-effective services and utilizing excellent managerial, administrative, organizational, and supervisory skills to enhance an organization's operations and procedures, to help achieve its goals and objectives.

Overview

4
4
years of professional experience

Work History

Operations Support

National Logistics Services
01.2022 - Current
  • Responsible for the shipment of the product to customers both internationally and domestically
  • Insured the accuracy of shipments and meet all documented service requirements
  • Planned, ordered and directed all activities within the shipping department
  • Provided daily direction and leadership to the shipping department team members, made recommendations for manpower needs including involvement in the recruitment and selection process as well as employee terminations within the department
  • Held accountable for staffing, training, motivation, and leadership within the area of responsibility
  • Developed a teamwork environment, built departmental standards for performance, ensuring that all employees in the department are properly trained
  • Ensured that materials shipped are verified against pertinent documentation
  • Established and maintained procedures for determining and meeting company and customer delivery commitments by handling materials, providing labor, and effective use of time
  • Lead a department of employees who are responsible for following Standard Operating Procedures/Work Instructions and meeting Key Performance Indicators as set by the General Manager
  • Provide detailed information to internal and external clients and respond to same within a reasonable turnaround time as set by the company client service standards and GM
  • Proactively investigate and resolves operational issues as they develop
  • Determines daily operational plan, sets priorities, and assigns employees as required
  • Responsible for the allocation and proper use of equipment such as RF guns, pump trucks and forklifts
  • Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork
  • Follow and maintain health and safety measures, including Ontario, and Safety regulations and COVID-19 safety practices.

Visa Assistant

S&H Immigration Services
05.2022 - 09.2022
  • Initiated and managed case files for visa applicants
  • Procured and verified appropriate documentation
  • Wrote support letters detailing how the candidate fit the visa requirements
  • Performed administrative tasks such as filing, developing, spreadsheets, faxing reports, scanning documents for interdepartmental use
  • Researched, clamed and rapidly resolved client conflicts to prevent loss of key accounts and maximize efficiency
  • Communicated with people from various cultures and backgrounds on application process.
  • Provided consulting services to over 1000 individuals on various career-related issues and communicated with clients to determine needs and goals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Representative

Bikaner Sweets
08.2019 - 02.2022
  • Provided customers with excellent customer service in English and Hindi
  • Supported chef with all the food preparations for eat-in, take out and catering
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Aided in ordering produce from local vendors
  • Ensured cash balances at the beginning and end of the day
  • Answered inquiries regarding menu options, specially requests and food allergies
  • Handling daily accounts and inventory.

Education

Bachelor - Business

Niagara College Toronto
Toronto, ON
2023

Senior Secondary Education -

Milton Educational Academy
06.2019

High School Diploma -

St. Mary School
06.2017

Skills

  • Organizational and motivational communication skills
  • Outstanding ability to work in fast-paced, multi-platform environment
  • Analytical skills and ability to operate various data entry software
  • Master in use of Microsoft Office Tools: MS Word, Excel, PowerPoint, and MS Access
  • Skilled communicator comfortable working with all levels of customer staff senior leadership
  • Interest and willingness to learn about people leadership
  • A commitment to quality, investing in results and a sense of urgency for executing job responsibilities, prioritizing urgent and important work
  • An ability to take on new opportunities and challenges, with a passion to continue to develop and grow oneself
  • Team player skills with demonstrated abilities to interact well with all levels of associates
  • Proven ability to encourage and motivate others in a positive manner
  • Works well under pressure
  • Demonstrates enthusiasm to tasks at hand, and high energy level
  • Remarkable ability to establish and maintain effective working relationships with employees, clients and public

References

  

· Walter Pereira - Operations Supervisor – NLS

Cont.: +1 (647) 983 6877 - wpereira@nls.ca

· Lisa Hansraj - Operations Supervisor – NLS

Cont.: +1 (647) 330 2247 - lhansraj@nls.ca

Timeline

Visa Assistant

S&H Immigration Services
05.2022 - 09.2022

Operations Support

National Logistics Services
01.2022 - Current

Customer Service Representative

Bikaner Sweets
08.2019 - 02.2022

Bachelor - Business

Niagara College Toronto

Senior Secondary Education -

Milton Educational Academy

High School Diploma -

St. Mary School

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Jaideep Singh