Muskan Bedi
Mississauga ,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Conversion Officer in Business Development
GEDU Global Education
10.2023 - 04.2024
- Led a team of 13 application process specialists responsible for the end-to-end management of Evaluation, Submission, Post Submission & Post Decision
- Implemented streamlined processes resulting in a 22% reduction in processing time and an 44% increase in overall efficiency
- Collaborated with cross-functional teams to identify and address bottlenecks, leading to a improvement in application turnaround time
- Developed and delivered training programs for team members to ensure a consistent understanding of application processes and compliance standards
- Oversaw the implementation of a new software solution, resulting in improved data accuracy and reduced manual errors
- Conducted regular audits to ensure compliance with regulatory requirements and internal policies
- Collaborated with IT teams to troubleshoot and resolve technical issues related to application systems
- Actively participated in the development and enhancement of internal tools to support application processing.
Application Process Specialist (Admission Officer)
Apply Board
08.2021 - 10.2023
- Knowledge of different country education systems such as Canada, Uk and US; 1-2 years of related practical experience in international students application process and/or education credential evaluation; Review student documents to ensure student eligibility for consideration across diverse educational backgrounds.
- Specialized in OCAS, Salesforce, Zoho, GUS, Sheridan college , Seneca College, GBC College, St. clair college and so many different portals of canadian , UK , USA college and Universities portal.
- Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
- Empathetically communicate application outcomes to our students, whether positive or negative
- Assist applicants with program inquiries and requirements
- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
- Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
- Ensure application processes are regularly updated to ensure precision of process detail
- Trained outsourced team on the core business, especially in Concentrix and Teleperformance
- Assisting external and internal teams with training and refreshers.
Freelancer in Different EdTech. Companies
Kingdom Of Royals Pvt Ltd
01.2021 - 07.2021
- Advice the overseas options available, so as to enable the candidates & their family make an educated choice & the right decision
- Explain Students about colleges and different courses
- Explain student about college and embassy fee structure
- Convince and retain the customer in an effective manner
- Provide the career counselling to the students in different fields
- Maintain proper records for all the meetings with the students
- Follow up the clients for enrollments.
Education
Post Graduate Certificate - International Business Management
Sheridan College
Mississauga, Canada04.2025
Bachelor of Commerce -
Delhi University
01.2019
Post Secondary -
Central Board of Secondary Education
01.2016
Secondary -
Central Board of Secondary Education
01.2014
Skills
- Written Communication
- Organizational Skills
- Problem-solving abilities
- Professional Demeanor
- Audit reporting
- Strategic Planning
- Work Coordination
- Multitasking
- Business Development
- Google Drive
- EXCEL, MS office, Salesforce, Zoho
Availability
Full-Time
Hobbies and Interests
- Reading Books
- Listening Good Music
- Cooking
- Photography
- Make Up
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Conversion Officer in Business Development
GEDU Global Education
10.2023 - 04.2024
Application Process Specialist (Admission Officer)
Apply Board
08.2021 - 10.2023
Freelancer in Different EdTech. Companies
Kingdom Of Royals Pvt Ltd
01.2021 - 07.2021
Post Graduate Certificate - International Business Management
Sheridan College
Bachelor of Commerce -
Delhi University
Post Secondary -
Central Board of Secondary Education
Secondary -
Central Board of Secondary Education
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