Muskan
Surrey,BC
Summary
Accomplished Shelter Worker with a proven track record at Salvation Army, adept in de-escalation techniques and record keeping. Leveraged outstanding communication and resilience to enhance client transition to independent living, significantly improving life skills development. Expert in technology integration, ensuring efficient operations and client data management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shelter Worker
Salvation army
Vancouver, British Columbia
07.2024 - Current
- Guided clients through transition to independent living within community.
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Educated volunteers on proper procedures related to working within a shelter environment.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Facilitated weekly group activities focused on relationship building and life skills development.
Transitional Support Worker
Surrey urban mission society
Surrey, British Columbia
07.2023 - Current
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Evaluated and addressed individual client needs and concerns.
Volunteer
Downtown Eastside women's centre
Vancouver, British Columbia
12.2024 - 01.2025
- Organized and maintained records of volunteer hours and donations.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Maintained accurate records and documented client data in company databases.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Education
Grade 12
Dr. Kitchlu Public School
Punjab , India 05-2022
Associate of Arts - General Studies
Langara College
Vancouver, BCSkills
- First aid and CPR
- De-escalation techniques
- Record keeping
- Patience and resilience
- Sanitation protocols
- Outstanding communication
- Time management abilities
- Technology integration
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- Naloxone training
- First aid and CPR
- Food safe level
- WHIMS training
Timeline
Volunteer
Downtown Eastside women's centre
12.2024 - 01.2025
Shelter Worker
Salvation army
07.2024 - Current
Transitional Support Worker
Surrey urban mission society
07.2023 - Current
Grade 12
Dr. Kitchlu Public School
Associate of Arts - General Studies
Langara College