Muskan
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offers strong background in security and customer services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge
Proliance Security Services
07.2023 - Current
- Provided guidance and assistance to visitors and guests, exemplifying outstanding customer
service skills - Provide exceptional services to the residents
- Process payments and bookings of the amenities
- Process residents parcels
- Access control for the facility at the front desk
- Maintain a secure environment through regular patrols and CCTV monitoring
- Respond promptly to incidents, implementing appropriate actions in accordance with
established policies
HR Associate - Internship
Simplex HR
05.2023 - 08.2023
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Streamlined recruitment efforts for better candidate experience and increased success in filling open positions.
- Improved workplace culture by promoting diversity and inclusion initiatives, leading to higher employee satisfaction rates.
- Boosted HR efficiency by consolidating systems and creating user-friendly resources for employees and managers.
Receptionist Manager
Chilly Chicken
09.2022 - 05.2023
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Reduced wait times for customers with effective customer services management and timely communication of delays or changes of orders.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
Education
Marketing Management -
Georgian College of Applied Arts And Technology
Toronto, ON04.2024
Human Resource Management -
Georgian College of Applied Arts And Technology
Toronto, ON08.2023
BBA - Human Resource Management
Khalsa College For Women
Punjab , India06.2021
Skills
- Cash Handling
- Customer Service
- Guest Relations
- Team Supervision
- Report Writing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Ontario security License
- WHMIS Certification
- AODA Certification.
- Customer Service Certificate
First Aid , CPR and AED Certification
First Aid Certificate is a certificate in the Emergency Response Course and CPR (short for cardiopulmonary resuscitation) is a first aid technique that can be used if someone is not breathing properly or if their heart has stopped.
Timeline
Concierge
Proliance Security Services
07.2023 - Current
HR Associate - Internship
Simplex HR
05.2023 - 08.2023
Receptionist Manager
Chilly Chicken
09.2022 - 05.2023
Marketing Management -
Georgian College of Applied Arts And Technology
Human Resource Management -
Georgian College of Applied Arts And Technology
BBA - Human Resource Management
Khalsa College For Women
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