Gabriela Pena
Toronto,ONTARIO
Summary
Skilled worker with proven ability to perform variety of tasks, including Customer Service, and sales. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Concierge
Aritzia DC
11.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Navigated multiple software systems simultaneously while assisting customers to ensure accurate information delivery.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated seamless transactions by accurately processing payments, refunds, exchanges, and other account adjustments.
Sales Lead Keyholder
Pandora
11.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing of bracelets/rings,and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized the trays to make it look visually pleasing to customers and making sure all madrchandise is filled on display.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Personal Shopper
Instacart Shoppers
05.2022 - 11.2022
- Proven ability to provide exceptional customer service and maintain a high level of accuracy when packing and delivering orders
- Delivered groceries to customers in a timely, accurate, and friendly manner.
- Picked quality and accurate items for daily customer orders.
- Worked productively with customers to meet order requirements and service expectations.
Cashier/Food Preparation Worker
South St. Burger
06.2017 - 01.2020
- Handled Customer transactions
- Maintained cleanliness of washrooms
- Organized Dinning area, made sure tables, and glass windows were clean at all times
- Answered any customer inquiry/complaint in polite and professional manner
- Conducted Opening and Closing Shifts
- Cleaned all equipment, washed all surface areas, Swiped and mopped when required
- Stocked levels of necessary products for the present and upcoming shifts
- Prepared food items for cooking and serviced to the costumer
Customer Service/ Retail Sales
BUY BUY BABY
02.2019 - 11.2019
- Assisted customers in a courteous, helpful, and respectful manner, promptly and politely responded to customer inquiries and customer requests for support
- Promptly and politely responded to customer inquiries and requests for support
- Explained basic features of merchandise to customers
- Resolved customer issues and escalates issues as necessary to ensure customer satisfaction
- Organized and straightened merchandised areas on the sales floor
- Processed customer transactions through the register when required
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Style Democracy
06.2017 - 10.2017
- Prepared all merchandise for sales floor by pricing or tagging.
- Clarified customers with any concerns they had about merchandise, and sizing.
- Processed customer Transactions.
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
Education
Diploma - Business Management
Humber College
Toronto, ON09.2022
High School Diploma -
St. Basil The Great College
North York, ON 06.2018
Skills
- CUSTOMER SERVICE
- TIME MANAGEMENT
- EXCEL
- MICROSOFT OFFICE
- POWERPOINT
- Bilingual
- Communication skills
- Honest, Fast learner, Organized, Outgoing, Responsible & Dependable
- Time Management
- Customer Service
- Microsoft Office knowledge (Word, PowerPoint, Excel)
- Standard First Aid
- Adult, Infant Child CPR
- Order Processing
- Cash Handling
- Upselling Techniques
- Cash Register Operations
- Workflow Monitoring
- Team Training
- Sales Coaching
- Store Opening and Closing
- Stocking and Cleaning
- Staff Coaching and Training
- Cash Drawer Balancing
- Manage Employees
- Employee Assignments
- Handling Complaints
- Merchandise Promotion and Display
- Window Displays
- Excellent Multitasking
Languages
Spanish
Professional Working
Timeline
Concierge
Aritzia DC
11.2023 - Current
Sales Lead Keyholder
Pandora
11.2022 - Current
Personal Shopper
Instacart Shoppers
05.2022 - 11.2022
Customer Service/ Retail Sales
BUY BUY BABY
02.2019 - 11.2019
Cashier/Food Preparation Worker
South St. Burger
06.2017 - 01.2020
Sales Associate
Style Democracy
06.2017 - 10.2017
Diploma - Business Management
Humber College
High School Diploma -
St. Basil The Great College
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