Muskaan Johary
Nanaimo,BC
Summary
Detail-oriented MBA student with strong capabilities in Marketing and International Business. Skilled in strategic thinking, data analysis, and effective communication. Proficient in market research, digital media marketing, and MS Office. Results-driven, adaptable, and eager to contribute fresh perspectives for sustainable growth.
Overview
3
3
years of professional experience
Work History
Technology Consultant
Staples
07.2023 - Current
- Activated wireless phones for Bell customers, managing SIM cards and batteries, and setting up payment accounts.
- Maintained inventory, improved signage, pricing, and shelf labels for a polished presentation.
- Assisted customers in choosing phones through open-ended questions, explaining pros and cons, and offering ratings-based guidance.
- Conducted regular product demos to keep customers and colleagues informed about the latest devices and tech.
- Shared extensive product knowledge and detailed information with customers.
- Operated product tools, equipment, and point-of-sale terminals efficiently.
- Delivered exceptional service and enjoyable shopping experiences by understanding customer needs and suggesting ideal products.
Cashier
Chase river liquor
01.2023 - 07.2023
- Recognized for exceptional attention to detail and ability to multitask in a fast-paced environment
- Exemplified exceptional customer service, maintaining a customer satisfaction rating of 4.8 out of 5 through positive feedback and repeat business
- Processed an average of 200+ transactions per day with 99.9% accuracy, ensuring precise balance and minimizing discrepancies
- Proactively upsold promotional items, resulting in a 15% increase in sales and exceeding monthly targets consistently
- Resolved customer complaints promptly and effectively, resulting in a decrease in escalated issues and enhancing overall customer experience.
Brand Promoter
Mosaic
11.2022 - 05.2023
- Demonstrated exceptional promotional skills as a liquor and food promoter at Mosaic, resulting in increased sales by 25% during promotional campaigns
- Engaged and educated customers about featured products, leading to a significant boost in product awareness and customer interest
- Conducted successful tasting events, generating a 30% increase in product trials, in Nanaimo, and driving customer preference for promoted brands
- Collaborated with store managers and sales teams to develop strategic marketing plans, resulting in improved product positioning and increased customer engagement.
Digital Marketing Associate
M/s Gadda Pvt. Ltd
06.2020 - 04.2022
- Demonstrated strong sales abilities by successfully converting and quantifying 3 potential clients within 4 months, contributing to company's revenue growth
- Played a pivotal role in driving a7.8% increase in sales during tenure through effective sales strategies and customer engagement
- Implemented and maintained a robust company presence on social media platforms, resulting in increased brand visibility and customer engagement
- Successfully launched and optimized online advertisements, enhancing company and brand awareness, and attracting a wider customer base
- Utilized market research to evaluate customer needs and preferences, providing valuable insights for developing optimal strategies and persuasive sales pitches.
- Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
Education
MBA -
Vancouver Island University
Nanaimo, BC04.2024
BBA - Marketing And International Business
Symbiosis International University
India04.2020
Skills
Professional
- Cash Handling, Advertising, Branding Reporting, Market Analytics, Research, Social Media Marketing, Digital Media Marketing, Administration, and Analyzing Data
Personal
- Organization, Multi-tasking, Effective Communication, Meeting Deadlines, Analytical Thinking, Conflict Management, Team Development
Technical
- Microsoft Office, Adobe Creative Suite, Google Adwords,
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working
Arabic
Professional Working
Timeline
Technology Consultant
Staples
07.2023 - Current
Cashier
Chase river liquor
01.2023 - 07.2023
Brand Promoter
Mosaic
11.2022 - 05.2023
Digital Marketing Associate
M/s Gadda Pvt. Ltd
06.2020 - 04.2022
MBA -
Vancouver Island University
BBA - Marketing And International Business
Symbiosis International University
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