MUSIME Esther
Edmonton,AB
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
4
4
years of professional experience
Work History
Personal Support Worker
Hillcore Atlantic Retirement Home
01.2022 - 08.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planning and preparing meals
- Administering medication or reminding clients to take them.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service
Concentrix
11.2020 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Customer Service
Bank Of Kigali
04.2019 - 10.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Lycee De Kigali
Kigali,Rwanda2018
Skills
- Assisting with Daily Living
- Patient Care
- Clean Living Spaces
- Word Processing
- Time Management
- Medication and Appointment Reminders
- Dining Room Support
- Company Standards
- Compassionate Client Care
- Medication Reminders
- First Aid Certification
Timeline
Personal Support Worker
Hillcore Atlantic Retirement Home
01.2022 - 08.2023
Customer Service
Concentrix
11.2020 - 12.2021
Customer Service
Bank Of Kigali
04.2019 - 10.2020
High School Diploma -
Lycee De Kigali
Similar Profiles
Maureen AidooMaureen Aidoo
Certified Nursing Assistant at Atlantic Shores Retirement CommunityCertified Nursing Assistant at Atlantic Shores Retirement Community
Carolee ScottwilliamsCarolee Scottwilliams
Medical Office Assistant at Atlantic Shores Retirement CommunityMedical Office Assistant at Atlantic Shores Retirement Community
Kelvin DiazKelvin Diaz
Executive Sous Chef at Atlantic Shores Retirement CommunityExecutive Sous Chef at Atlantic Shores Retirement Community