Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mushthaque Insamam

Victoria,BC

Summary

Professional with a strong emphasis on the client who has worked in both customer service and service advisory capacities, demonstrated the capacity to go above and beyond sales expectations. I'm looking for chances to use my expertise in a fast-paced workplace.

Overview

8
8
years of professional experience

Work History

Delivery Courier

Intelcom
05.2024 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.

Supervisor

King of Donair
01.2021 - 05.2023
  • Greeted customers delightfully and provided relevant information on products and services
  • Responsible for ordering weekly supplies within a given budget
  • Created a respectful and friendly environment among colleagues and delegated duties for overall team success
  • Resolved customers complaints and created a welcoming and comfortable environment for all.

Shift Supervisor

HALAL GUYS Toronto
11.2019 - 01.2021
  • Provided employees with feedback on how to improve performance and increase profitability
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands
  • Guided grilling various cuts of meat and seafood items to meet customer specifications and food handling standards
  • Reviewed quality standards and ensured continuous application throughout the kitchen environment
  • Guided cooking all food to order ensuring adherence to company quality standards.

OPERATING MANAGER

ASAP City
12.2017 - 11.2019
  • Provided employees with feedback on how to improve performance and increase profitability
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands
  • Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures
  • Earned reputation for good attendance and hard work.

RETAIL SALES REPRESENTATIVE

Rabba Fine Foods
01.2018 - 10.2019
  • Created and implemented store displays, promoting sales and growth
  • Introduced customers to new offerings and updated accounts
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.

Service Advisor

Indus Motors - Maruti Suzuki
04.2016 - 11.2017

Greeted customers warmly and promptly, ensuring a positive and professional service experience.

Accurately documented customer vehicle problems, facilitating clear and concise communication with the service team. Conducted vehicle inspections to recommend necessary additional services and repairs, always aiming to enhance customer satisfaction.

Provided detailed written cost estimates for labor and parts,explaining all associated costs clearly to customers.

Communicated with customers regarding changes in estimates or promised completion times, addressing concerns promptly.

Successfully achieved and exceeded monthly targets

Education

Post Graduate in Business General -

Northern College At Pure s Technology
Toronto, ON
08.2019

Bachelor of Commerce in Accounting And Finance -

University of Calicut
Kondotti, Kerala
04.2016

Secondary School in Commerce -

Emea Higher Secondary School
Calicut, Kerala
03.2013

Skills

  • Customer Service
  • Time Management
  • Problem-Solving
  • Relationship building and rapport
  • Logistics and Transportation
  • Multitasking
  • Analytical Thinking
  • Multitasking Abilities

Languages

English
Malayalam
Tamil
Hindi
Elementary

Timeline

Delivery Courier

Intelcom
05.2024 - Current

Supervisor

King of Donair
01.2021 - 05.2023

Shift Supervisor

HALAL GUYS Toronto
11.2019 - 01.2021

RETAIL SALES REPRESENTATIVE

Rabba Fine Foods
01.2018 - 10.2019

OPERATING MANAGER

ASAP City
12.2017 - 11.2019

Service Advisor

Indus Motors - Maruti Suzuki
04.2016 - 11.2017

Post Graduate in Business General -

Northern College At Pure s Technology

Bachelor of Commerce in Accounting And Finance -

University of Calicut

Secondary School in Commerce -

Emea Higher Secondary School
Mushthaque Insamam