Professional with a strong emphasis on the client who has worked in both customer service and service advisory capacities, demonstrated the capacity to go above and beyond sales expectations. I'm looking for chances to use my expertise in a fast-paced workplace.
Greeted customers warmly and promptly, ensuring a positive and professional service experience.
Accurately documented customer vehicle problems, facilitating clear and concise communication with the service team. Conducted vehicle inspections to recommend necessary additional services and repairs, always aiming to enhance customer satisfaction.
Provided detailed written cost estimates for labor and parts,explaining all associated costs clearly to customers.
Communicated with customers regarding changes in estimates or promised completion times, addressing concerns promptly.
Successfully achieved and exceeded monthly targets