Cory Nearing
Glace Bay,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Positive and upbeat bringing almost 20 years of customer-facing experience. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
21
21
years of professional experience
Work History
Delivery Courier
Purolator
11.2021 - 02.2023
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
Customer Service Associate
Concentrix (Humana Contract)
04.2021 - 07.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Senior Customer Support Representative
Stream/Concentrix (SiriusXM Contract)
03.2007 - 04.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated support representatives on special pricing opportunities and company offerings to further assist customers
- Documented conversations with representatives to track requests, problems and solutions.
- Assisted representatives in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during both customer and representative interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed representatives about billing procedures, processed payments and provided payment option setup assistance.
- Trained new representatives in billing, policies and technical support when coming into the senior support representative role.
Customer Service Representative
Stream/Concentrix (SiriusXM) Contract)
05.2006 - 03.2007
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
Retail Sales Associate
Stitches
07.2003 - 05.2006
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Waiter
Miners Village Restaurant
05.2002 - 09.2002
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges and issued table checks to customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Served plated dinners and oversaw buffet-style dinners.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Relayed orders and special requests to cooks.
Education
Bachelor of Arts - Art Studies (1st Year Completed)
Cape Breton University
Sydney, NSHigh School Diploma -
Glace Bay High School
Glace Bay, NS06.2000
Skills
- Customer Support
- Inbound and Outbound Calling
- Project management
- Safety regulations
- Verbal Communication
- Software troubleshooting
- Customer Service
- Problem Resolution
- Credit card payment processing
- Adaptive team player
- Problem-solving abilities
- Shipping and receiving understanding
- Courteous demeanor
- Office equipment proficiency
- Sales expertise
- Technologically savvy
- Retail sales customer service
- Store maintenance
- Precious Metals
- Customer Satisfaction
- Resolving Shipping and Delivery Problems
- Materials Storage
- Accurate Documentation
- Mileage and Service Logs
- Safe Vehicle Operations
- Hand Trucks
- Hazardous Material Handling
- GPS and Route Planning
- Pallet Jacks
- Safe Driving Practices
- Professional Relationships
- Delivery and Pickup
- Order Accuracy
- Secure Loads
- Operational Efficiency
- Message Delivery
- Handheld Scanning Devices
Languages
English
Native or Bilingual
hobbies
I enjoy multiple areas in the art field drawing, painting and tattooing. I create custom and creative designs and art
pieces. I also take this passion into music as a singer and guitar player.
Timeline
Delivery Courier
Purolator
11.2021 - 02.2023
Customer Service Associate
Concentrix (Humana Contract)
04.2021 - 07.2021
Senior Customer Support Representative
Stream/Concentrix (SiriusXM Contract)
03.2007 - 04.2019
Customer Service Representative
Stream/Concentrix (SiriusXM) Contract)
05.2006 - 03.2007
Retail Sales Associate
Stitches
07.2003 - 05.2006
Waiter
Miners Village Restaurant
05.2002 - 09.2002
Bachelor of Arts - Art Studies (1st Year Completed)
Cape Breton University
High School Diploma -
Glace Bay High School
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