Summary
Overview
Work History
Education
Skills
Websites
Google Cyber Security Certificate
INITIATIVES AND ACHIEVEMENTS
Languages
Timeline
Generic
Murtaza Vanswadawala

Murtaza Vanswadawala

Brampton,ON

Summary

  • Have a Google Cybersecurity Certificate, demonstrating a robust foundation in Linux command line, SQL, and Python. With extensive experience in the implementation and maintenance of network devices, have a proven track record in Data Centres, Wireless systems, and Cable Modem Termination Systems (CMTS). This includes adeptness in configuring, troubleshooting, and optimizing CMTS equipment to enhance network performance and reliability.
  • Have a detail-oriented approach and exceptional problem-solving skills to ensure the smooth operation of communication networks through meticulous root cause analysis and effective troubleshooting. Highly proficient in client-facing roles, consistently delivering solutions that meet user needs and maintain high levels of satisfaction.
  • In addition to a solid technical background, I have thrived in multinational and multicultural environments, demonstrating quick learning abilities and a knack for adapting to new technologies, both software and hardware. A self-motivated team player, have excelled in multitasking, working under pressure, and managing deadlines while showcasing strong presentation, time management, and project planning skills.

Overview

23
23
years of professional experience

Work History

Technology Analyst

Infosys Limited
Mississauga, ON
12.2021 - Current
  • Working to setup an Automation Test Lab for a telecommunication client company
  • Building of DCC testing LAB for testing of existing and new firmware release of internet modems CPE through remote automation for the client Rogers
  • This is a first of its kind for the client where in detail testing of various parameters of the firmware is done through automation thus saving around 80% of testing time vis compared to the manual testing and ruling out errors
  • Setup of DTR’s and CTR’s for modem setup
  • Installation of chambers in CTR’s for setting up of wireless testing of modems
  • Working with devices like Raspberry Pi, Candela tech, mini-PC’s, Mac-Mini’s & Wireless adaptors
  • Connecting the modems with Docsis Lab CMTS and Docsis Prod CMTS feed for different community testing
  • TR-069, SMTP
  • Automation done with Python scripting by remotely accessing the devices through CLI which is accessed by servers installed with Linux
  • Knowledge of device certification tools and platforms (Octoscope)
  • Setting up of servers with Linux OS and connecting it to client satellite servers for installation of latest patches and upgrading to latest OS version Installing of RHEL servers in VFMIN lab for security as well as accessing the DCC lab devices
  • These servers are installed with automation framework for easy pickup and drop of test cases and executing them and obtaining results of PASS/FAIL
  • Working knowledge of Wifi-6, Thunderbolt, mac mini-PCs for client connectivity as well as network capacity testing
  • Eaton and Watt-box WPS used for remote turning ON/OFF of individual connected device through GUI, CLI and automation
  • APIs created for automation and running test of individual DUT’s
  • GPON connected device for 8-10G of throughput testing
  • Chambers are installed with android, iPhone, iPad devices for mobile interop testing.

Network Provisioning Specialist

Rogers Communications
Brampton, ON
02.2019 - 11.2021
  • Worked on segmentation of existing nodes to new planned nodes by co-coordinating with the field technicians to relief bandwidth congestion and upgrade the node type along with new area expansion
  • Determined information system requirements and defined project objectives
  • Involving pre and post checks to be done to confirm assigned work is done as per plan
  • Segmentation involves migration of internet, home phones and STB’s modems from existing node to planned node
  • Segmentation activities like Node Capacity, Node Physical and FTTB
  • Troubleshooting with field technicians in case of any issue during the segmentation as it a time bound activity and must be completed within the allotted time frame
  • Compiling and reporting of the work done on a daily basis to the manager
  • Worked on special mass migration of home phones modems from existing Cisco routers to Casa routers by co-coordinating with various back-end teams to change COS and running the specified scripts for proper and flawless migration as it a sensitive project
  • Worked on tickets created in Remedy (company software) and closing it on given time and also creating the required tickets, if necessary, to implement different small projects and activity
  • Provide support with the commissioning, provisioning, and proactive maintenance network components of all services
  • Actively participated on all projects related to the services Provisioning Operations supports such as upgrades, modifications, augmentations and new service introduction
  • Developed and reviewed all MOP’s (Method of Procedure) prior to any change control activities to ensure impact to customers is minimized
  • And to work cross-functionally with other functional groups such as the NOC and other platforms to review and approve proposed change activities
  • Worked on REN side for device and server decommissioning by reclaiming the IP’s and ports for reuse as per the tickets submitted
  • Experience in updating the IPAM and Infoblox
  • Working knowledge and hands on experience on provisioning the RPHY CMTS and RPD by doing various upgradation and segmentation.

Assistant Manager Network Support / Customer Support

Hathway Cabletech Services Pvt. Ltd.
India, India
10.2006 - 09.2018
  • Configured CISCO based routing like RIP, EIGRP, IGRP, OSPF, BGP, MPLS, switching implementation, STP, VTP, Access lists, L3 Switching and administrating
  • Tested, installed and troubleshoot media convertors, cable devices like modem (SA, Web star, Motorola etc.), Routers (Cisco UBR 7200 series), Cisco SOHO 91, Cisco 1751, Cisco1841 router, 2800 & 1700 router, Linksys, Net gear routers, RAD FCD-E1 modem, firewall devices and Catalyst 2950, 3550, 3750 switches
  • Designed the Datacenter cabling and wireless networks, structured network cabling such as UTP, coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as routers, L2 switches, modems, access points, repeaters
  • Involved in troubleshooting and maintenance of network devices such as Palo Alto and Aruba and Cisco wireless
  • Undertaken wireless surveys, design and deployment (16 km range) of point-to-point internet connectivity from the server to the remote location through long range wireless devices (Ruckus Zone flex 7731-Long-Range 802.11n (5GHz) Wi-Fi Point-to-Point/Multipoint Backhaul) and then distributing the bandwidth to various end user customers through manageable catalyst switch
  • Connected an area, approx
  • Air distance of 25 km, point to point using Ubiquity Wireless (Air-fiber, Rocket M5 and Power beam) devices for internet connection and the distribution through sector antenna and wireless AP on CPE
  • Ensured technical and service assurance support to Corporate and retail customers of an active base of 10000+ Provided IVR service to customers for effective troubleshooting in case of no connectivity and generated a ticket if a technician was incase required for any visit
  • Ensured minimum down time at POP and Customer end
  • Configured MRTG, Cacti graph and DOCSIS CMTS port configuration, troubleshooting WAN/LAN and wireless network/switching problems
  • Using of SolarWinds Network Performance Monitor (NPM) software to monitor, detect, diagnose, and resolve network performance problems and outages
  • Raising OTRS tickets in case of remote side issues, following up with the concern and close the tickets when issue is resolved Installed ZTE and Genesis switches for implementation of GPON (GIGABIT PASSIVE OPTICAL NETWORK) technology for FTTH and ONU at customer premises for higher end bandwidths
  • Installation of Extreme servers for local cache of popular websites like Facebook, Google etc
  • Along with some HPE servers for support
  • Experience with chassis consolidation and its network connectivity, also decommissioning of chassis and its modules as and when they get out of scope
  • Influenced day-to-day activities to ensure stability of zone allotted, making weekly MIS reports, recording downtimes, vendor management to ensure maximum uptime Coordinated with various departments for faults analysis and rectification and documented network problems and resolutions for future reference
  • Wireless experience in outdoor network installation using tools like ligowave/Google earth for calculation of altitude and point to point alignment of devices with related security.

Network Engineer

Hughes Telecom
India, India
11.2002 - 05.2004
  • Installed CDMA and wireless/wired based telephone cables and supervised the laying of the telephone cable (fiber optic cable), its proper jointing (splicing) & to report to the higher authorities in case of any faults
  • Ensured technical support to consumers by technically educating them with the necessary knowledge of the various features available by the service provider and rectify faults
  • Generated daily reports and its documentation
  • Installed & maintained various long and short haul transmission systems
  • Installed, troubleshoot & configured LAN, WAN Networks using CAT-5 cabling and fiber cables.

Network Engineer

Alfir Glass Industries
India, India
09.2001 - 08.2002
  • Supervised the company’s network of computers
  • Networking of computers, troubleshooting and diagnosing related problems
  • Crimping of LAN cables and its testing, PC/Server assembling, installation, configuration, upgrading, diagnosing, troubleshooting & preventive maintenance of OS.

IT Consultant

Imex Systems Inc.
Toronto, ON
11.2018
  • Consulted staff from different parts of a client's organization for access requirements
  • Determined information system requirements and defined project objectives
  • Presented solutions in written or oral reports
  • Assisted in migration of data Centre devices from one location to another in an effective way to minimize the downtime to a minimum
  • Designed and installed new systems and software, and fixed any related issues
  • Repaired computer problems, installed antivirus and backups to PC’s
  • Created VMware guest servers for use in production environment for website hosting by concern team.

Education

Google Cybersecurity Professional Certificate -

01.2024

Infosys Certified Network Engineering Associate -

01.2023

Introduction to Cyber Security in SDLC -

01.2023

Bachelor of Engineering - Electronics & Communication -

Dr. BAMU University
01.2001

Cisco Certified Network Associate (CCNA) certification trained -

Skills

  • Routing Protocols:- OSPF, BGP, EIGRP, IGRP, RIP v1 & v2
  • Networking:- TCP/IP, DNS, LDAP, DHCP, Ethernet, Frame Relay, ISDN, Switching/Routing, Access Lists, VLANs, VTP/STP, MPLS, Wireless, Docsis technology, F5 load balancers, VoIP, GPON
  • Network Devices:- Cisco, Routers 831s, Soho91, 1700s/1800s/7200s/ASR, Cisco 1900, 2950, 3750, DOCSIS CMTS, Netsweeper server, Optilink switches, Volktek switches, ONU/OLT, Nexus switches, CASA CMTS, XB6/XB7/XB8/CGN3/CODA/CGNROG/Technicolor modems, Xi STBs
  • Monitoring Tools:- Cacti, MRTG, TACACS, RADIUS, Wire shark, Solar wind, Telnet, Putty, Hyper Terminal, FTP, CLI, IVR
  • Security:- Basic configuring knowledge of Cisco ASA firewalls, Cyberoam, Sonic Firewall, CASA CMTS, VCCAP
  • Other Tools:- Magna Quest software for online complain registration & Resolution, Microsoft Office, Microsoft Visio, VMware, Operating Systems, Windows XP/Vista/Win 7/Win 8/Win 10, Windows server
  • Additional skills:- Printers, Web conferencing, Antivirus software, A/V setup, Active Directory, Wireless network cards and access point configuration and installation, Desktop Support, Video conferencing,
  • Cyber Security Skills:- SQL, IDS, NETWORK SNIFFING, PYTHON, AUTHENTICATION, NIST FRAMEWORK, SIEM TOOLS, INCIDENT RESPONSE, THREATS, LINUX COMMAND LINE, RISK, VULNERABILITIES

Websites

Google Cyber Security Certificate

  • https://coursera.org/verify/professional-cert/YQ5BCE48UJS9

INITIATIVES AND ACHIEVEMENTS

  • Carried out long distance wireless internet surveys and connection for lease line customers through point-to-point connectivity for maximum uptime in accordance with the SLA along with vendors co-ordination.
  • Implemented self-help techniques for end users in resolving first level IT problems.
  • Enhanced end user awareness on importance of Customer Data Privacy and Compliance to Data Security practices by series of trainings with different teams.
  • Streamlined IT Support & Escalation process by interacting with the customer to setup remote support procedure & standardizing it by documentation for better future performance.
  • Organized training for Customer Support department in excellent communication skills and customer relationship skills for interacting with retail and commercial customers.
  • RHP (Rogers Home Phone) migration from Cisco CMTS to CASA CMTS.
  • OFDM expansion on all the Docsis CMTS to relieve bandwidth congestion.
  • 3W+1N on MD's as per requirement from engineering team.
  • 4th US channel implementation on MD's.

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Urdu
Full Professional
Arabic
Limited
Marathi
Professional

Timeline

Technology Analyst

Infosys Limited
12.2021 - Current

Network Provisioning Specialist

Rogers Communications
02.2019 - 11.2021

IT Consultant

Imex Systems Inc.
11.2018

Assistant Manager Network Support / Customer Support

Hathway Cabletech Services Pvt. Ltd.
10.2006 - 09.2018

Network Engineer

Hughes Telecom
11.2002 - 05.2004

Network Engineer

Alfir Glass Industries
09.2001 - 08.2002

Google Cybersecurity Professional Certificate -

Infosys Certified Network Engineering Associate -

Introduction to Cyber Security in SDLC -

Bachelor of Engineering - Electronics & Communication -

Dr. BAMU University

Cisco Certified Network Associate (CCNA) certification trained -

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Murtaza Vanswadawala