Murad Abdulkarim
Ottawa,ON
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate Supervisor
PARLEZ WIRELESS TELUS
Ottawa, ON
11.2022 - Current
- Greeted customers and provided exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Associate
Hudson’s Bay
Ottawa, Ontario
09.2021 - 11.2022
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Informing customers of the benefits of opening the Hudson’s Bay Neo MasterCard and helping them apply for it.
- Happily assisting customers in finding their needs to ensure customer satisfaction.
- Sanitizing high-touched areas in the fitting room and organizing clothes to be put back on the floor.
- Continuously keeping the sales floor clean, organized, and easy to access for all customers.
Credit Advisor
TD Bank
Ottawa, Ontario
02.2021 - 08.2021
- Provided guidance to clients on how to improve their creditworthiness.
- Identified needs of customers promptly and efficiently.
- Developed customized solutions based on individual needs, goals, resources.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
Produce Supervisor
Food Basics
Ottawa, Ontario
06.2019 - 03.2021
- Monitored stock levels and adjusted orders accordingly to ensure sufficient supply.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained and coached new team members.
Co-op
Shoppers Drug Mart, Pharmacy
Ottawa, Ontario
02.2017 - 06.2017
- Stocking and organizing pharmaceutical drugs on shelves.
- Assisting customers with what products work best for their needs.
- Organizing the shelves to ensure customers can view and access all products.
- Scanning and labeling product prices.
Education
Bachelor of Science - Sciences of Psychology
University Of Ottawa
Ottawa, ON05-2023
Skills
- Outstanding organizational and leadership skills
- Strong time management skills
- Open-minded, eager to learn, and able to adapt to new situations and conditions
- Focused, alert and dependable
- Teamwork and Collaboration skills
- Problem-Solving
- Brand awareness
- Excellent communication skills
Certification
- Certified Emergency First Aid, CPR, and AED (Level C) from Canadian Red Cross
- Excellent MS Office skills (Word, Excel, PowerPoint)
- French DELF Certificate
Languages
- Able to communicate effectively in English, French, Arabic, and Turkish
References
References available upon request.
Timeline
Sales Associate Supervisor
PARLEZ WIRELESS TELUS
11.2022 - Current
Sales Associate
Hudson’s Bay
09.2021 - 11.2022
Credit Advisor
TD Bank
02.2021 - 08.2021
Produce Supervisor
Food Basics
06.2019 - 03.2021
Co-op
Shoppers Drug Mart, Pharmacy
02.2017 - 06.2017
Bachelor of Science - Sciences of Psychology
University Of Ottawa
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