Munzer Jneid
Nepean,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive, reliable, and hardworking individual with strong work ethic. Thorough and highly organized with excellent communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
10.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Biology: Health Science
Carleton University
Ottawa, ON08.2026
Medical Terminology Course
Algonquin College
Ottawa, ON01.2024
Standard First Aid With CPR And AED Course
Rescue 7 Inc
Ottawa, ON05.2023
High School Diploma -
Woodroffe High School
Ottawa, ON06.2022
Skills
- Standard first aid with CPR and AED trained and certified
- Issue Resolution
- Verbal and Written Communication
- Managing Operations and Efficiency
- Time Management
- Incident Response
- Leadership
Languages
- Fluent in English
- Fluent in Arabic
- Basics in French
Volunteer History
Youth leadership program (JFS) 2018-2021
- Events organization, Kids tutoring, Helping newcomers
Syrian Canadian Community 2019-Current
- Events organization, Kids tutoring, Helping newcomers
Timeline
Customer Service Manager
Walmart
10.2020 - Current
Bachelor of Science - Biology: Health Science
Carleton University
Medical Terminology Course
Algonquin College
Standard First Aid With CPR And AED Course
Rescue 7 Inc
High School Diploma -
Woodroffe High School
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