Munawarah Syed
Mississauga,ON
Summary
More than 4 Years of Administrative & Managerial Experience. Customer service experience 2 years. Bachelor of Arts. Master of Arts in Arabic Language. Diploma in Information Systems Management. Certificate of Proficiency in Information System Management. Excellent administrative & record-keeping skills, and attention to detail. Goal-oriented, organized, able to prioritize tasks and manage time. A responsible and adaptable team player with exceptional interpersonal skills. Customer /Client service & retention. Organised & Hardworking. Negotiating & Multi Tasking Skills. Proficient in Microsoft Office Applications. Languages: English, Arabic, Urdu, Hindi,Sindhi
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banking Advisor
Royal Bank Canada (RBC)
10.2023 - Current
- Working as a Banking Advisor for RBC (SSG Advisor) and everyday banking
- I work as Banking Advisor and my work includes to help RBC clients with their banking and financial Need that includes Mortgage / Credit / Loan and every day banking.
Customer Service Representative
Bakemark Ingredients Canada
03.2023 - 10.2023
- My work includes Data Entry / Inbound calls / Outbound calls / customer face to face inquiries and resolving Customer Concerns
- Production of good availability in the warehouse and forwarding orders through software Ocasys to the production for delivery and making sure the order is put into the system correctly and ETA of the order through locating the driver and forwarding information through email (Outlook) or on the phone.
Customer Service Support
Ian Martin (Raise)
03.2021 - 03.2023
- Worked for (PVBL) - Provincial Vaccine Booking Line Health Ministry as Covid -19 Vaccine scheduler and my work included Booking / Data entry and handle Queries related to Traveling and follow Government Rules and Generate Vaccine Receipts and make outbound calls to those who miss the Vaccine
- Answering all Government Related concerns, I used software called Salesforce for data entry and noting customer concerns
- This was a Work from home position.
Customer Support Retention
S&P Data
10.2020 - 12.2020
- Worked for a T-Mobile company which was US based and USA customer
- My work included handling Billing and sales of phones and customer issue resolving, Inbound and outbound calls and Resolving phone Networking issues
- Resolving Billing Issues that consist of high bills and concerns about Phone contracts.
Technical Customer Representative
Teleperformance(ABBOTT CAMPAIGN)
11.2019 - 06.2020
- Worked in Teleperformance (Montreal) in an ABBOTT Campaign, technical support for these Medical Diabetic Sensor Machine (Freestyle Libre)
- My work included inbound/outbound calls, troubleshooting and resolving issues
- Answering Diabetic Patients and replacing the Machine if Required and Locating the package for Customers
- Worked in an office position but later on shifted to work from home due to COVID.
Human Resource Manager
Royal Construction Company
01.2016 - 01.2019
- Worked for a construction Company and managed the everyday meetings and site meetings with clients and resolved employee issues
- Maintained a Teamplayer atmosphere in the workplace
- Maintained good Performance of employees.
Education
Master's Degree - Arabic Language
University of Sindh
Pakistan01.2019
Diploma - Information Systems Management
APTECH
Pakistan01.2019
Bachelor's of Arts - Economics
University of Sindh
Pakistan01.2008
Skills
- Administration
- Management
- Customer Representative
- Appointment Scheduler
- Data Entry
- Banking Advisor
- Languages : Arabic / English/Urdu / Punjabi / Sindhi
Languages
English
Professional Working
Arabic
Professional Working
Urdu
Professional Working
Hindi
Professional Working
Certification
PIHIPA
Timeline
Banking Advisor
Royal Bank Canada (RBC)
10.2023 - Current
Customer Service Representative
Bakemark Ingredients Canada
03.2023 - 10.2023
Customer Service Support
Ian Martin (Raise)
03.2021 - 03.2023
Customer Support Retention
S&P Data
10.2020 - 12.2020
Technical Customer Representative
Teleperformance(ABBOTT CAMPAIGN)
11.2019 - 06.2020
Human Resource Manager
Royal Construction Company
01.2016 - 01.2019
Master's Degree - Arabic Language
University of Sindh
Diploma - Information Systems Management
APTECH
Bachelor's of Arts - Economics
University of Sindh