Jing Feng
Surrey,BC
Summary
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Strong foundation in economics from the University of Victoria
- Ability to work independently with minimal supervision as well as collaborate effectively with colleagues to achieve shared goals
- Proficient in computer skills including: Microsoft Office, Excel, Outlook, SharePoint.
Overview
3
3
years of professional experience
Work History
Banking Advisor
RBC
08.2023 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Collaborated with team members to achieve targets and improve overall performance.
Tax Professional
H&r Block
02.2023 - 05.2024
- Resolved complex tax issues with thorough research and effective communication.
- Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
Administrative Assistant
Vancouver Classics Inc.
04.2021 - 03.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Education
Bachelor of Science - Economics
University of Victoria
Victoria, BC04.2021
Skills
- Financial Planning
- Client Relations
- Data Collection
- Payment Processing
- Digital Marketing Channels
- Office Administration
Timeline
Banking Advisor
RBC
08.2023 - Current
Tax Professional
H&r Block
02.2023 - 05.2024
Administrative Assistant
Vancouver Classics Inc.
04.2021 - 03.2023
Bachelor of Science - Economics
University of Victoria