Summary
Overview
Work History
Education
Skills
Timeline
Generic

Munashe Nyoni

Kitchener,ON

Summary

Dedicated hospitality professional with three years of expertise delivering outstanding guest service in luxury settings, including Fairmont Chateau Lake Louise. Skilled in creating welcoming, wellness-focused dining experiences by accommodating guest needs and fostering a calm atmosphere. Strong in menu knowledge, teamwork, and handling fast-paced environments, with a knack for making guests feel cared for. Eager to bring my passion for guest well-being to the Basin Wellness Lounge team.

Overview

3
3
years of professional experience

Work History

In Room Dining Server

Fairmont Chateau Lake Louise
07.2024 - Current
  • Taking guest orders over the phone in a professional and courteous manner.
  • Serve food and beverages in accordance with Fairmont’s standards of presentation, ensuring orders are delivered on time and in perfect condition.
  • Communicate effectively with guests, addressing any special dietary requirements, preferences, or concerns.
  • Maintaining up to date knowledge of the hotel’s menu and seasonal changes, to offer suggestions to guests.
  • Accurately process orders and payments, ensuring guests’ checks are correct and payments are processed.
  • Ensure that guest rooms are left neat and tidy after delivery, removing any unused or empty items.

Server

Montage Palmetto Bluff
04.2023 - 11.2023
  • Consistently following the Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.
  • Guiding guests through all phases of their experience at the venue while commanding full menu knowledge and preparation methods at all times.
  • Cleaning of all equipment, tools, and supplies and maintaining equipment in good working order while following all procedures and policies set forth by the company, division, department and County health department.
  • Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members.

In-room Dining Server

Montage Deer Valley
11.2022 - 04.2023
  • Taking food and beverage orders from guests over the phone.
  • Delivering food and beverages to guest rooms providing the highest quality of service to guests in an attentive, courteous, timely and efficient manner.
  • Setting up tables and chairs in guest rooms; providing a quality dining experience in the guest’s room.
  • Ensuring that guests have everything they need for a pleasant dining experience, including condiments, utensils, and drinks.
  • Clearing dishes and cleaning up after guests have finished their meal.

Front Desk Intern

Meikles Hotel Zimbabwe
02.2022 - 04.2022
  • Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property-defined goals and objectives.
  • Hosting and welcoming guests with a friendly and sincere demeanour.
  • Assisting with guest check-in and out process, as well as folios, invoicing and billing.
  • Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings to answer, respond and communicate with guests regarding questions and requests.

Education

Flight attendant diploma - Business Travel and Tourism Technology

IBT College
Toronto, ON
06.2024

Hospitality Management Diploma - American Hotel & Lodging Educational Institute

Southern African Hospitality Training College (SAHTC)
Harare, Zimbabwe
12.2023

Skills

  • Customer Service, Time management, strong multitasking
  • Team Management, Cultural sensitivity, guest relations
  • Problem-solving abilities
  • Excellent communication

Timeline

In Room Dining Server

Fairmont Chateau Lake Louise
07.2024 - Current

Server

Montage Palmetto Bluff
04.2023 - 11.2023

In-room Dining Server

Montage Deer Valley
11.2022 - 04.2023

Front Desk Intern

Meikles Hotel Zimbabwe
02.2022 - 04.2022

Flight attendant diploma - Business Travel and Tourism Technology

IBT College

Hospitality Management Diploma - American Hotel & Lodging Educational Institute

Southern African Hospitality Training College (SAHTC)

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Munashe Nyoni