Summary
Overview
Work History
Education
Skills
PERSONALITY PROFILE
Languages
Timeline
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Emmie Samson

Lévis

Summary

Professional hospitality worker with solid experience in luxury service environments. Strong ability to anticipate guest needs and ensure seamless dining experiences. Known for teamwork, adaptability, and consistently delivering high-quality service. Skilled in food and beverage presentation, customer interaction, and maintaining standards of excellence.

Overview

4
4
years of professional experience

Work History

In Room Dining Server

Fairmont Banff Springs
02.2025 - Current
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
  • Implemented upselling techniques to increase overall revenue from in-room dining services.
  • Streamlined the ordering process for improved efficiency and reduced wait times for guests.
  • Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
  • Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.

Bartender and Waitress

Blaxton
07.2022 - 10.2024
  • Greeted customers and took orders, both in the dining area and at the bar.
  • Prepared and served drinks (alcoholic and non-alcoholic) according to recipes.
  • Coordinated with kitchen staff to manage orders.
  • Served house specialties and managed inventory for wine and glassware.
  • Maintained a clean and organized bar environment.

Banquet Server

Centre des Congrès
11.2022 - 03.2023
  • Set up banquet halls, arranged tables, and prepared the service area.
  • Served beverages and assisted guests during events.
  • Worked closely with the team to ensure a smooth and efficient service.

Restaurant Commis

Fairmont, Manoir Richelieu
05.2022 - 07.2022
  • Assisted with service setup and table arrangements in a high-end environment.
  • Performed cleaning tasks and prepared service areas.
  • Collaborated with the team to provide an exceptional customer experience.

Chef Commis Restaurant

Barbies Resto Bar
07.2021 - 05.2022
  • Assisted with the organization and smooth running of the restaurant, mainly in the dining area.
  • Set up service areas, arranged tables, and distributed dishes to customers.
  • Supported servers and maintained cleanliness and order in the restaurant.

Cashier

Petro Canada Convenience Store
03.2021 - 07.2021
  • Greeted customers, processed transactions, and managed payments.
  • Received and labeled merchandise, managed inventory.
  • Ensured the cleanliness and organization of the work area.

Education

High School Diploma -

Marcelle Mallet Private Secondary School
01.2021

Skills

  • Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment
  • Customer Service: Excellent skills in building relationships with customers and meeting their needs
  • Communication: Bilingual (French/English) with a strong ability to interact and understand customer needs
  • Attention to Detail: High focus on delivering impeccable service
  • Reliability and Independence: Capable of working independently and taking initiative

PERSONALITY PROFILE

  • Outgoing, friendly, and empathetic.
  • Attentive listener, ensuring a positive experience for both customers and colleagues.
  • Hardworking, reliable, and resourceful with strong adaptability and a quick learning ability.

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

In Room Dining Server

Fairmont Banff Springs
02.2025 - Current

Banquet Server

Centre des Congrès
11.2022 - 03.2023

Bartender and Waitress

Blaxton
07.2022 - 10.2024

Restaurant Commis

Fairmont, Manoir Richelieu
05.2022 - 07.2022

Chef Commis Restaurant

Barbies Resto Bar
07.2021 - 05.2022

Cashier

Petro Canada Convenience Store
03.2021 - 07.2021

High School Diploma -

Marcelle Mallet Private Secondary School

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Emmie Samson