Summary
Overview
Work History
Education
Skills
Timeline
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Munashe Murambi

Oakville,ON

Summary

Versatile individual that works well in fast-paced and high-pressure work environments while always maintaining professionalism. Extensive experience in several roles such as customer service, computer technology, delivery driving and labour.

Overview

10
10
years of professional experience

Work History

Shuttle Bus Driver

Park'N'Fly
Toronto, Ontario
12.2023 - Current
  • Drove shuttle buses on scheduled routes, following designated timetables and route plans.
  • Completed daily reports detailing number of trips taken and miles covered during shift.
  • Safely load luggage onto shuttle buses prior to departure time and for arrivals.
  • Ensured timely arrival at each destination by monitoring traffic conditions and taking alternate routes when necessary.
  • Perform pre-trip inspections of the bus, ensuring safety and compliance with regulations.

Customer Loyalty Specialist

Rogers Communications/HGS Canada Remote
Oakville, ON
12.2020 - 11.2023
  • Assisted 20-40 clients per day through inbound and outbound calling.
  • Performed customer negotiations to reach fair conclusion for both business and loyal customer.
  • Mentored junior team members and managed employee relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Explained new products and services to customers.

Wholesale Sales Representative

Techville
Oakville, ON
07.2018 - 11.2020
  • Analyzed customer needs and market trends to create marketing plans, processed and delivered orders daily to small tech businesses across canada.
  • Created monthly spreadsheets using quickbooks to ensure warehouse stock met company needs.
  • Created a shelf labeling process to ensure warehouse products of high value were accounted for in a small but fast growing business environment.

Customer Service Representative

U-Haul Moving & Storage
Oakville, ON
11.2016 - 09.2018
  • Prepared rental contracts and invoices for rental trucks and storage units, loaded and unloaded trailers, vans and cube vans.
  • Inspected rental trucks, vans, trailers and storage unit to ensure customer safety.
  • Delivered Cube vans, truck and trailers to nearby U-Haul locations based on location needs.
  • Dispensed propane for customers as a licensed propane handler and maintained an organized parking lot for various vehicles and trailers.
  • Maintained yard including operating and inspecting Cube vans, trucks from 10ft to 26ft cargo trailers and utility trailers. Competent customer service and sales specialist.

Customer Service Representative

Home Depot
Oakville, ON
03.2015 - 10.2016
  • Greeted customers entering store and directed towards proper departments that met their needs.
  • Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.
  • Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.

Education

High School Diploma -

Mohawk College of Applied Arts And Technology 2014
Hamilton, ON

Skills

  • Life, Accident, Health, and Sickness Insurance Licensed (LLQP)
  • Class B commercial driving license, Ontario
  • Knowledge of sales retention
  • Microsoft Office expertise
  • Relationship building
  • Physical labor
  • Customer service
  • Appointment scheduling
  • Client relationship management
  • Insurance product expertise
  • Continuing education

Timeline

Shuttle Bus Driver

Park'N'Fly
12.2023 - Current

Customer Loyalty Specialist

Rogers Communications/HGS Canada Remote
12.2020 - 11.2023

Wholesale Sales Representative

Techville
07.2018 - 11.2020

Customer Service Representative

U-Haul Moving & Storage
11.2016 - 09.2018

Customer Service Representative

Home Depot
03.2015 - 10.2016

High School Diploma -

Mohawk College of Applied Arts And Technology 2014

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Munashe Murambi