MUNA SALEH ALI
Ottawa
Summary
Experienced Registered Practical Nurse with over 20 years in rehabilitation nursing, complex care, and specialty Patient Support Programs. Expertise includes managing high-acuity oncology, rheumatology, and dermatology cases, along with insurance navigation and patient education. Strong in building multidisciplinary relationships and ensuring regulatory compliance in dynamic healthcare environments. Seeking to leverage clinical case management and patient advocacy skills.
Overview
17
17
years of professional experience
Work History
NURSE CASE MANAGER – PATIENT SUPPORT PROGRAM
Bayshore Specialty Pharma
Ottawa
02.2024 - Current
- Manage end-to-end patient enrolment for specialty dermatology, rheumatology, and oncology therapies, ensuring seamless access to treatment.
- Complete complex insurance forms and navigate public/private reimbursement pathways to secure coverage for high-cost biologics and specialty drugs.
- Liaised between patients, prescribing physicians, and external health practitioners to optimize treatment adherence.
- Advocated for patients by resolving coverage barriers and appealing insurance denials, ensuring access to necessary treatments.
- Report adverse events and medication errors to pharmacovigilance departments in strict compliance with Health Canada and global regulatory standards.
- Collaborated with pharmaceutical partners and specialty pharmacies to monitor patient outcomes and evaluate therapy efficacy.
REGISTERED PRACTICAL NURSE – REHABILITATION & COMPLEX CARE
The Ottawa Hospital
Ottawa
06.2009 - 05.2024
- Delivered comprehensive nursing care to patients with neuromuscular disorders, spinal cord injuries (SCI), acquired brain injuries (ABI), and behavioural/psychiatric conditions within a tertiary rehabilitation unit.
- Conducted full-scope physical assessments, monitored patient progress, and implemented individualized care plans in collaboration with physicians and allied health teams.
- Coordinated daily patient care activities with care aides (PSWs) while educating patients and families on effective post-discharge management strategies.
- Contributed to implementation of Patient-Oriented Discharge Summaries (PODs) in hospital-wide pilot project, enhancing transitional care processes for improved patient outcomes.
- Participated in the implementation of Patient-Oriented Discharge Summaries (PODs) as part of a hospital-wide pilot project to improve transitional care.
- Maintained patient records in EPIC electronic medical record (EMR) system, ensuring accurate data integrity and confidentiality for quality reporting.
Education
Practical Nursing Diploma - Medical-Surgical Assessment, Patient Monitoring, Care Planning, Interdisciplinary Teamwork
Algonquin College
Ottawa, ON, CanadaGeneral Arts and Science Certificate -
Algonquin College
Ottawa, ON, CanadaSkills
- Patient support programs
- Care coordination
- Therapy management
- Patient Assessment & Monitoring
- Clinical Risk Management
- Care Planning & Modifications
- Insurance navigation
- Insurance and Reimbursement Navigation
- EMR proficiency
- Crisis prevention
- Microsoft Office proficiency
- Strong Verbal and Written Communication
- Critical Thinking and Problem Solving
- Patient advocacy
- Team collaboration
- Patient advocacy
Languages
Nationality: Canadian Citizen (Born in Qatar)
Professional Licensure And Certifications
Nationality: Canadian Citizen (Born in Qatar)
Timeline
NURSE CASE MANAGER – PATIENT SUPPORT PROGRAM
Bayshore Specialty Pharma
02.2024 - Current
REGISTERED PRACTICAL NURSE – REHABILITATION & COMPLEX CARE
The Ottawa Hospital
06.2009 - 05.2024
Practical Nursing Diploma - Medical-Surgical Assessment, Patient Monitoring, Care Planning, Interdisciplinary Teamwork
Algonquin College
General Arts and Science Certificate -
Algonquin College