Abithra Mahendran
Scarborough,Canada
Summary
Results-driven healthcare operations professional with over six years of experience in clinic management, patient support, and healthcare administration. Proven ability to oversee clinic operations, manage multidisciplinary teams, and implement process improvements to enhance patient care and service efficiency. Skilled in electronic medical records (EMR) systems, reimbursement navigation, and financial oversight to drive operational success. Adept at aligning clinic functions with strategic objectives to ensure high-quality healthcare delivery and regulatory compliance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Field Health Case Manager
Sentrex Health Solutions
05.2023 - Current
- Lead the coordination of clinic operations and patient support services, ensuring smooth service delivery
- Utilize PSP applications to facilitate patient enrollment, reimbursement processing, and program reporting
- Train and engage physicians and clinic staff on program policies and service offerings
- Conduct strategic assessments and recommend enhancements to improve operational efficiency and service quality
- Oversee patient case reviews and support insurance navigation for expedited access to therapy
- Develop and implement protocols to enhance clinic workflows and improve patient care accessibility
- Supervise and mentor junior staff, providing guidance on best practices in patient support and case management
- Assist in onboarding and training new clinic HCPS in program services
- Lead initiatives on dose reconciliations to maintain clinic injection stock levels
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Case Manager
Sentrex Health Solutions
08.2021 - 05.2023
- Managed end-to-end patient enrollment processes and facilitated reimbursement approvals for private and public insurance plans
- Analyzed patient cases, coordinated with prescribing physicians, and ensured compliance with program guidelines
- Acted as a liaison between patients, insurers, and healthcare providers to resolve coverage challenges and improve patient outcomes
- Assisted in financial oversight by monitoring reimbursement trends and suggesting cost-saving initiatives
- Provided insights on process improvements and compliance updates to optimize program efficiency
Patient Care Coordinator (Subcontractor Position)
World Frozen Shoulder Medical Clinic
08.2020 - 06.2021
- Managed clinic scheduling, patient flow, and administrative operations to maintain service efficiency
- Assisted physicians in performing medical procedures by ensuring proper equipment setup and patient positioning
- Provided post-operative care, patient education, and facilitated insurance-related documentation and claims
- Maintained compliance with healthcare privacy policies and operational guidelines
- Assisted in vendor coordination and procurement of clinical supplies to support smooth clinic operations.
Administrative Associate (Internship)
Markham Stouffville Hospital
01.2016 - 01.2017
- Supported the medical imaging department by managing patient intake, documentation, and scheduling
- Ensured efficient patient flow by coordinating department operations and preparing examination rooms
- Scanned and organized patient requisitions in the EMR system to facilitate accurate medical records management
- Assisted in maintaining compliance with health and safety protocols within the department
Education
Honours Bachelor of Science - Health Science and Psychology
University of Toronto
Addiction Treatment - Clinical Skills for Healthcare Providers
Yale University
Vital Signs - Understanding What the Body is Telling Us
University of Pennsylvania
Skills
- Clinic Operations Management
- Process Improvement
- Leadership
- Staff Supervision
- Patient Support Programs
- Case Management
- Healthcare Policy Compliance
- Risk Management
- Financial Oversight
- Budgeting
- Stakeholder Relationship Management
- EMR System Optimization
- IT Utilization
- Multidisciplinary Team Collaboration
- Strong Communication
- Interpersonal Skills
- Microsoft Office Suite
- CRM Systems
- QuickBooks
- Multidisciplinary Team Collaboration
- Strong Communication
- Interpersonal Skills
- Microsoft Office Suite
- CRM Systems
- QuickBooks
- Multidisciplinary Team Collaboration
- Strong Communication
- Interpersonal Skills
- Microsoft Office Suite
- CRM Systems
- QuickBooks
Timeline
Field Health Case Manager
Sentrex Health Solutions
05.2023 - Current
Case Manager
Sentrex Health Solutions
08.2021 - 05.2023
Patient Care Coordinator (Subcontractor Position)
World Frozen Shoulder Medical Clinic
08.2020 - 06.2021
Administrative Associate (Internship)
Markham Stouffville Hospital
01.2016 - 01.2017
Addiction Treatment - Clinical Skills for Healthcare Providers
Yale University
Vital Signs - Understanding What the Body is Telling Us
University of Pennsylvania
Honours Bachelor of Science - Health Science and Psychology
University of Toronto
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