Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
Generic

Muna Mahmoud

Toronto,ON

Summary

Dedicated and compassionate Settlement Worker with over 6 years of experience assisting newcomers and refugees in their resettlement process. Proven ability to conduct in-depth assessments, develop tailored settlement plans, and provide crisis intervention. Fluent in Tigrinya and equipped with strong computer and research skills.

Overview

9
9
years of professional experience

Work History

Settlement Worker

Wadi Kaja Organization
Toronto, ON
02.2022 - Current
  • Conducted comprehensive assessments of client needs and developed individualized settlement plans.
  • Provided crisis intervention and case management services to newcomer families.
  • Developed and implemented programs to address settlement needs and facilitate community integration.
  • Assisted clients with information, orientation, and referrals.
  • Liaised with government agencies, community groups, and educational institutions.

Settlement Worker

Eritrean Worker Organization
Toronto, ON
01.2018 - 01.2021
  • Assisted newcomers and refugees with their settlement and integration into the community.
  • Conducted needs assessments and provided guidance on navigating government systems.
  • Facilitated group information sessions and outreach initiatives.
  • Maintained detailed case notes and ensured timely documentation.

Administrative Assessment

Sujern House Shelter
Toronto, ON
02.2016 - 02.2017
  • Conducted administrative assessments for shelter residents.
  • Assisted with the intake and orientation of new residents.
  • Provided support and resources to residents in need.

Education

Diploma - Community Social Worker

Trios College
Toronto, ON
12.2024

Diploma - Aviation Operation

Seneca College of Applied Arts And Technology
North York, ON
09.2018

Skills

  • Soft Skills: Strong communication, empathetic listening, cultural sensitivity, crisis intervention, problem-solving
  • Hard Skills: Case management, program development, client assessment, documentation, volunteer coordination
  • Transferable Skills: Community outreach, advocacy, counseling, group facilitation, inter-agency collaboration
  • Languages: Fluent in Tigrinya and English
  • Technical Skills: Proficient in Microsoft Office Suite, client database management, and online research tools

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Tigrinya
Native or Bilingual

Volunteer

Volunteer Coordinator
Local Community Center
Toronto, ON | 2019 - Present

  • Organized and coordinated volunteer activities and events.
  • Provided training and support to new volunteers.
  • Developed outreach programs to engage community members.

Timeline

Settlement Worker

Wadi Kaja Organization
02.2022 - Current

Settlement Worker

Eritrean Worker Organization
01.2018 - 01.2021

Administrative Assessment

Sujern House Shelter
02.2016 - 02.2017

Diploma - Community Social Worker

Trios College

Diploma - Aviation Operation

Seneca College of Applied Arts And Technology
Muna Mahmoud