MULTAZIM DAMAD
TORONTO,ON
Summary
Experienced Project and Data Center professional with strong expertise in telecommunications and data center operations. Proficient in managing complex projects and coordinating cross-functional teams to achieve optimal results. Adept at leveraging industry knowledge and technical skills to enhance operational efficiency and drive project success. Eager to contribute in a challenging and dynamic environment, collaborate with diverse teams, and continuously expand my professional skills to support career growth.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Facilities and Datacenter Coordinator
Pathway Communications
Markham, Ontario, Canada
05.2023 - Current
- Oversee the daily operations of the company's facilities and data center, ensuring reliability, efficiency, and security
- Facilitate the facility condition assessment and identify the key elements for improving the facilities across different sites in Canada
- Manage & maintain the data center facility, including HVAC, electrical, Building Automation System, and other infrastructure components for all the sites in Canada
- Implement preventive maintenance & corrective maintenance activities to minimize downtime and ensure optimal performance of critical systems
- Lead a team of security guards and technicians and coordinate their activities to maintain the building facility and data center
- Manage vendor relationships, negotiate contracts, and ensure timely delivery of services and supplies
- Develop and implement policies and procedures related to facility and data-center operations to enhance efficiency and safety
- Plan and oversee facility expansions and renovations, ensuring minimal disruption to ongoing operations
- Plan, install, configure, and decommission electrical and network devices as needed for customers and internal teams, following manufacturer and industry best practices
- Manage internal and customer escalations for Datacenter Issues and prepare proper RCA, RFO for incidents
- Install network and storage devices with structured cabling
- Oversee the management and implementation of technology projects, ensuring they meet the strategic objectives of the business
- Lead and manage projects from initiation through to completion, ensuring timely and within-budget delivery
- Develop detailed project plans, schedules, and budgets, and communicate these to stakeholders
- Coordinate with teams for successful project completion, ensuring that the project is executed within defined scopes and timelines
Network Operations & Datacenter Engineer
Sify Technologies Ltd.
Mumbai, Maharashtra, India
08.2019 - 09.2021
- Monitor & Manage network infrastructure, data center facility including HVAC, electrical, and other infrastructure components to ensure high availability and performance
- Manage all Base Stations in the West India region, Mumbai region fiber infrastructure, and maintain the uptime of all devices
- Create and maintain documentation, including network diagrams, DCIM for data centers, and the West India network infrastructure
- Troubleshoot and resolve network incidents and outages
- Perform basic configuration of routers, switches, and other network devices
- Conduct Preventive Maintenance & Change Management activities in data centers and metro POPs
- Manage relationships with vendors, negotiate contracts, and ensure the timely delivery of services and supplies
- Schedule and facilitate preventive maintenance in data centers and base stations
- Supervise a team of security personnel and field technicians to ensure security and compliance within the data center
- Prepare proper RCA, RFO for all network outage incidents
- Managed project timelines, resources, and communication between cross-functional teams for seamless execution of projects
- Migrated network and IT infrastructure to new environments, ensuring minimal disruption
- Create proper documentation and facilitate all internal and external data-center Audits
Project Coordinator
Bharti Airtel Ltd.
Mumbai, Maharashtra, India
11.2017 - 07.2019
- Managed projects valued at 35–40 million INR, ensuring successful execution within scope and budget
- Led the implementation of data products (MPLS/Internet/VSAT/RF) for Airtel’s strategic customers at data center and customer locations
- Led cross-functional teams, including technical, design, and implementation teams, to ensure the successful delivery of telecommunication projects
- Conducted regular status meetings to monitor project progress, resolve issues, and keep projects on track
- Developed and implemented risk mitigation strategies to prevent project delays or cost overruns
- Maintained accurate project documentation, including project plans, timelines, risk assessments, and technical reports
- Prepared and presented detailed project reports to senior management and stakeholders, ensuring transparency and alignment
- Managed internal and customer escalations regarding project timelines and deliverable, ensuring prompt resolution
- Resolved planning, building, and testing time issues by collaborating with network and field engineers
- Monitored project progress to ensure all deliverable were completed on time and within budget
Technical Support Engineer
Logon Broadband pvt Ltd.
Mumbai, Maharashtra, India
04.2017 - 09.2017
- Monitored and managed network performance using Network Management Systems (NMS) such as PRTG and WhatsUp Gold
- Configured, installed, and troubleshoot network devices including Cisco, HP, and Huawei switches, Cisco and Mikrotik routers, and UBNT wireless devices
- Set up client racks with proper cabling and installation of switches, routers, and servers to ensure a stable and functional network environment
- Performed root cause analysis of reported issues, identifying problems and implementing effective corrective actions
- Responded to end-user support requests, providing step-by-step guidance for basic troubleshooting tasks
- Provided recommendations to senior management on process improvements to boost support quality and accelerate ticket resolution
Education
Graduate Certificate - Supply Chain Management
Mohawk College
04.2023
Graduate Certificate - Project Management
Conestoga College
09.2022
Bachelor of Engineering - Electronics and Telecommunications
University of Mumbai
12.2016
Skills
- Data center operations
- Incident management
- Infrastructure management
- Project management
- Project planning and development
- Strategic negotiation
- Vendor assessment
- Relationship management
Certification
- PMP - Project Management Professional.
- CDCP - Certified Datacenter Professional.
- ISO 27001 Lead Auditor.
- First aid and CPR.
- Arc Flash & Shock: CSA Z462-24.
- CCNA - Cisco certified Network Associate.