Kiran Kumar Modalavalasa
Datacenter Specialist
Montreal,QC
Summary
Highly motivated and results-oriented Datacenter Specialist with over 12 years of experience in IT infrastructure and data center operations. Proven expertise in Windows administration, server hardware troubleshooting, and applying ITIL procedures. Skilled in managing data center operations, coordinating with stakeholders, and providing technical support to ensure optimal performance and security. Eager to apply a strong background in server management and problem-solving to contribute to customer's mission and operational goals.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Datacenter Specialist
TCS
02.2023 - Current
- Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
- Followed ITIL procedures and client-approved SOPs to maintain and upgrade datacenter operations.
- Provided exceptional support in case of sev1 tickets.
- Performed server and network device provisioning and executed ESXi installation.
- Maintained datacenter and stockroom inventory.
- Managed datacenter and colocation access control.
- Performed RMA, e-Waste, and spare device management and tracked inbound & outbound shipments.
- Maintained records of daily logs and checklists of decommissions and installations.
- Worked on ServiceNow ticketing tools to create, follow up, update, and track tickets.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained a flexible schedule and responded to after-hours and weekend emergencies.
Datacenter Migration Consultant
TCS
08.2019 - 01.2023
- Coordinated datacenter lift and shift for clients based on server counts.
- Troubleshot application and server issues after migrating to the datacenter or Azure Cloud.
- Provided guidance to Asset and application owners on consolidation, virtualization, and cloud migration solutions.
- Coordinated with external stakeholders to align data migration scheduling to minimize business disruptions.
Obsolescence Lead
Tech Mahindra
05.2016 - 06.2019
- Managed the project for remediating obsolete Windows servers by upgrading, migrating, or decommissioning them.
- Communicated with server owners to explain problems with obsoleted OS and hardware.
- Handled escalations and priority issues around the clock.
- Coordinated with various support teams and created respective tickets to accomplish tasks.
Senior Server Administrator
Tech Mahindra
04.2014 - 05.2016
- Led server infrastructure development, quality assurance, staging, and production systems.
- Managed and maintained computer hardware systems and provided troubleshooting.
- Performed patching and OS up gradation.
- Provided technical assistance to team members and worked with senior management to provide technical solutions.
Infrastructure Administrator
Tech Mahindra
09.2012 - 06.2014
- Managed the administration and maintenance of windows servers, along with 1,500 user desktops and network devices.
- Supported 19 physical lab environments as part of the IT support team.
- Maintained a local AD server, 4 file servers, and 8 network printers.
- Resolved system booting issues, hardware failure issues, Outlook problems, and user password management.
- Used BMC Remedy ticketing tool for tracking and resolving tickets.
Education
BSc (Bachelor of Science) - Computers, Physics and Chemistry
Sri Krishna Devaraya University
04-2016
Diploma - ECE (Electronics and Communication Engineering)
SBTET (state Board of Technical Education And Training)
05-2012
Intermediate Certificate - Maths, Physics, Chemistry
Sri Chaitanya
05.2001 -
Skills
Datacenter & Server Management: Server Hardware Troubleshooting, Datacenter Cabling, Server Hardware Component Addition/Removal, Upgrades to server/storage devices hardware and Network equipment, Windows Server 2003, 2008 & 2012, Vmware, WDS, ADDS, DNS, DHCP, IIS, Exchange, FTP
Support & Troubleshooting: Incident Management, Escalation Management, Network connectivity troubleshooting, Hardware failure issues, User and Desktop management
Hardware installation
Operating system configuration
Data center operations
Structured cabling
Server administration
Incident management
Power distribution management
Customer service
Excellent communication
Network troubleshooting
Certification
ITIL Certified
Accomplishments
- TCS Soldier Award for my exceptional support in a site migration.
- Spot on award in TCS
- Pat on Back - Award of Appreciation 4 times at Tech Mahindra
- Awarded Bravo 4 times for extreme energy at work and deliverables
- Consistently received appreciation from customers, management, and senior executive leadership
Timeline
Datacenter Specialist
TCS
02.2023 - Current
Datacenter Migration Consultant
TCS
08.2019 - 01.2023
Obsolescence Lead
Tech Mahindra
05.2016 - 06.2019
Senior Server Administrator
Tech Mahindra
04.2014 - 05.2016
Infrastructure Administrator
Tech Mahindra
09.2012 - 06.2014
Intermediate Certificate - Maths, Physics, Chemistry
Sri Chaitanya
05.2001 -
BSc (Bachelor of Science) - Computers, Physics and Chemistry
Sri Krishna Devaraya University
Diploma - ECE (Electronics and Communication Engineering)
SBTET (state Board of Technical Education And Training)