Mukul Kapadia
Toronto,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Hearing Unit Representative
Government of Ontario Ministry of the Attorney General – The Landlord and Tenant Board (LTB)
Toronto, Canada
02.2024 - 03.2025
- Moderate the virtual hearings as the host on Zoom platform by interacting with the participants and managing their requests
- Provide technical support for the virtual hearings by emails and by talking to participants in a time sensitive situation ensuring the participants join the hearing on time
- Assist the adjudicators by updating certain hearing disposition in the portal and preparing the drafts of decisions or orders
- Schedule the hearings for the Landlord and tenant board considering accommodations, requests and ensure that the party's information in the portal is accurate
- Scan for sensitive information in hearing decisions before submitting them to Canlii for public availability
Team Lead/Cashier
RW&CO (Reitmans)
Toronto, Canada
09.2023 - 12.2024
- Ensured achieving store objectives and KPI goals
- Provided store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
- Implemented merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Coached mentored and provided on the spot feedback to team members
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Client Associate/Cashier
Moores The Suit People Corp.
Toronto, Canada
08.2021 - 03.2023
- Provided one-on-one care to design suit products meeting client needs
- Assisted manager with store layout designs and marketing activities
- Assisted in invented and stocking merchandise
- Processed payment for clients
Sales Associate/Cashier
Maple Leaf Sports and Entertainment
Toronto, Canada
09.2016 - 07.2021
- Answered customer questions about sizing, accessories, and merchandise care
- Drove sales through customer engagement with in-depth knowledge of products
- Working on stocking/merchandise of store
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Engaged with customers to effectively build rapport and lasting relationships
Camp Counsellor & Office Assistant
Humber Arboretum
Toronto, Canada
07.2015 - 09.2016
- Worked in a collaborative team to run daily activities for groups of children over the holiday period
- Supervised children for extended stays
- Worked on administrative and receptionist duties running the camp
Sales Associate/Cashier
Winners, TJX Canada
Toronto, Canada
08.2013 - 04.2014
- Answered customer questions about sizing, accessories, and merchandise care
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
Bachelor of Arts - Children Studies
York University
Toronto, ON06-2024
Associate of Arts - Business Marketing Diploma
Humber College Institute of Technology
Toronto, ON05-2016
Skills
- Leadership
- Collaborative teamwork
- Proactive
- Problem solving
- Detail-oriented
- Multi-tasking
Timeline
Hearing Unit Representative
Government of Ontario Ministry of the Attorney General – The Landlord and Tenant Board (LTB)
02.2024 - 03.2025
Team Lead/Cashier
RW&CO (Reitmans)
09.2023 - 12.2024
Client Associate/Cashier
Moores The Suit People Corp.
08.2021 - 03.2023
Sales Associate/Cashier
Maple Leaf Sports and Entertainment
09.2016 - 07.2021
Camp Counsellor & Office Assistant
Humber Arboretum
07.2015 - 09.2016
Sales Associate/Cashier
Winners, TJX Canada
08.2013 - 04.2014
Bachelor of Arts - Children Studies
York University
Associate of Arts - Business Marketing Diploma
Humber College Institute of Technology
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