Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Work Preference
Languages
Software
Timeline
Receptionist

Muibat Bello

Data Analyst
Toronto,ON

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
6
6
Certifications
4
4
Languages

Work History

Office Manager

BOLT Telecommunications Inc
09.2021 - Current
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Customer Support Specialist

John Lewis & Partners
05.2016 - 12.2021
  • Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
  • Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
  • Identified trends in customer feedback, recommending improvements to management for better service delivery.
  • Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
  • Organized documentation of client interactions for easy reference by colleagues or supervisors as needed.
  • Completed setup services for home technology products such as mobile phones, tablets,and laptops.
  • Managed a team of over 200 partners to adapt and work from home (WFH) assisting customers to resolve complaints and general/delivery queries via live chats, emails and phone calls during the COVID19 lockdown.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined support processes for improved efficiency and reduced response times.

Education

Bachelor of Arts - Portuguese/English Language

Lagos State University
Nigeria
05.2001 -

Skills

Data entry

Certification

Data Analytics

Interests


  • Personal Development and Self-Improvement
  • Trying delicious Nigerian and Asian cuisine
  • Observing social media trends
  • Watching Korean dramas

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefitsWork from home optionWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time off4-day work weekStock Options / Equity / Profit Sharing401k match

Languages

English
Portuguese
Arabic
Yoruba

Software

Microsoft Office

Quickbooks

Timeline

Data Analytics

03-2025

Office Manager

BOLT Telecommunications Inc
09.2021 - Current

Change Management Foundation

03-2021

Business Analysis Foundation

12-2020

PRINCE2 Practitioner

08-2020

AgilePM Foundation

08-2020

PRINCE2 Foundation

12-2019

Customer Support Specialist

John Lewis & Partners
05.2016 - 12.2021

Bachelor of Arts - Portuguese/English Language

Lagos State University
05.2001 -

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