Summary
Overview
Work History
Education
Skills
Languages
Availability
License And Certification
Certification
Languages
References
Timeline
Generic

Thasniya Mohammed Raphy

Scarborough,ON

Summary

Dynamic manager with a proven track record, excelling in team collaboration and performance management. Skilled in inventory management and customer service, I effectively enhanced staff productivity and resolved customer issues, driving satisfaction. Adept at data analysis, I consistently delivered innovative solutions to improve operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Mc Donalds
Downtown
05.2023 - Current
  • .
  • Managed daily operations to ensure team productivity and efficiency.
  • Led training sessions to enhance staff skills and knowledge.
  • Coordinated schedules and resources for multiple projects simultaneously.
  • Analyzed team performance and provided feedback for improvement.
  • Facilitated communication between departments to support project goals.
  • Oversaw inventory management and resource allocation effectively.

Customer Service Representative

Klarna
11.2022 - 05.2023
  • Assisted customers with inquiries and product information via phone and chat.
  • Processed customer orders and returns efficiently using internal systems.
  • Resolved customer complaints by identifying issues and providing solutions promptly.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Documented customer interactions accurately in company databases for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Concierge

ggg
08.2020 - 11.2022
  • Welcomed guests and provided information about hotel services and amenities.
  • Assisted guests with booking reservations and managing itineraries efficiently.
  • Coordinated transportation arrangements for guests, including taxis and shuttles.
  • Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
  • Maintained knowledge of local attractions and events to advise guests effectively.
  • Collaborated with hotel staff to ensure seamless guest experiences during their stay.

Asset Protection Associate/Security Guard

Lulu Group
Kochi
04.2017 - 08.2019
  • Monitored and patrolled assigned areas to ensure the safety and security of premises, people, and property.
  • Provided exceptional customer service by assisting visitors, addressing inquiries, and offering guidance when needed.
  • Enforced access control policies, verifying credentials, and prevented unauthorized entry.
  • Maintained accurate and detailed incident reports, including observations, actions taken, and any relevant information.
  • Operated security equipment such as CCTV cameras, access control systems, and alarms to monitor and secure premises effectively.
  • Reported any suspicious activity to the security supervisor.

Volunteer

Gne marie
  • Prepared and distributed promotional emails, newsletters,

  • Assisted with planning and organizing community events and outreach programs.
  • Collaborated with team members to distribute resources to those in need.
  • Developed promotional materials to increase awareness of local services offered.

Education

Business Management -

Lambton College
Toronto, ON
01.2021

Bachelor in English - Triple major including Journalism, communication and Literature

Rajagiri College
Kerala
01.2018

High School Degree - Commerce

Little Flower
Kerala

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Event planning
  • Communication skills
  • Time management
  • Innovation management
  • Performance management
  • Microsoft Office
  • Customer relationship management (CRM)
  • Data analysis

Languages

  • English
  • Hindi
  • Malayalam

Availability

Monday To Sunday - Full Time

License And Certification

  • Security License
  • Emergency First Aid and CPR Level-C & AED

Certification

  • Food handler certificate
  • Security certificate
  • CPR certfiicate

Languages

English
Full Professional
Tamil
Full Professional
Hindi
Professional
Malayalam
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Mc Donalds
05.2023 - Current

Customer Service Representative

Klarna
11.2022 - 05.2023

Concierge

ggg
08.2020 - 11.2022

Asset Protection Associate/Security Guard

Lulu Group
04.2017 - 08.2019

Volunteer

Gne marie

Business Management -

Lambton College

Bachelor in English - Triple major including Journalism, communication and Literature

Rajagiri College

High School Degree - Commerce

Little Flower

Similar Profiles

CREATE PROFILE
Thasniya Mohammed Raphy