Thasniya Mohammed Raphy
Scarborough,ON
Summary
Dynamic manager with a proven track record, excelling in team collaboration and performance management. Skilled in inventory management and customer service, I effectively enhanced staff productivity and resolved customer issues, driving satisfaction. Adept at data analysis, I consistently delivered innovative solutions to improve operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Mc Donalds
Downtown
05.2023 - Current
- .
- Managed daily operations to ensure team productivity and efficiency.
- Led training sessions to enhance staff skills and knowledge.
- Coordinated schedules and resources for multiple projects simultaneously.
- Analyzed team performance and provided feedback for improvement.
- Facilitated communication between departments to support project goals.
- Oversaw inventory management and resource allocation effectively.
Customer Service Representative
Klarna
11.2022 - 05.2023
- Assisted customers with inquiries and product information via phone and chat.
- Processed customer orders and returns efficiently using internal systems.
- Resolved customer complaints by identifying issues and providing solutions promptly.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Documented customer interactions accurately in company databases for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Concierge
ggg
08.2020 - 11.2022
- Welcomed guests and provided information about hotel services and amenities.
- Assisted guests with booking reservations and managing itineraries efficiently.
- Coordinated transportation arrangements for guests, including taxis and shuttles.
- Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained knowledge of local attractions and events to advise guests effectively.
- Collaborated with hotel staff to ensure seamless guest experiences during their stay.
Asset Protection Associate/Security Guard
Lulu Group
Kochi
04.2017 - 08.2019
- Monitored and patrolled assigned areas to ensure the safety and security of premises, people, and property.
- Provided exceptional customer service by assisting visitors, addressing inquiries, and offering guidance when needed.
- Enforced access control policies, verifying credentials, and prevented unauthorized entry.
- Maintained accurate and detailed incident reports, including observations, actions taken, and any relevant information.
- Operated security equipment such as CCTV cameras, access control systems, and alarms to monitor and secure premises effectively.
- Reported any suspicious activity to the security supervisor.
Volunteer
Gne marie
- Prepared and distributed promotional emails, newsletters,
- Assisted with planning and organizing community events and outreach programs.
- Collaborated with team members to distribute resources to those in need.
- Developed promotional materials to increase awareness of local services offered.
Education
Business Management -
Lambton College
Toronto, ON01.2021
Bachelor in English - Triple major including Journalism, communication and Literature
Rajagiri College
Kerala01.2018
High School Degree - Commerce
Little Flower
KeralaSkills
- Customer service
- Inventory management
- Team collaboration
- Event planning
- Communication skills
- Time management
- Innovation management
- Performance management
- Microsoft Office
- Customer relationship management (CRM)
- Data analysis
Languages
- English
- Hindi
- Malayalam
Availability
Monday To Sunday - Full Time
License And Certification
- Security License
- Emergency First Aid and CPR Level-C & AED
Certification
- Food handler certificate
- Security certificate
- CPR certfiicate
Languages
English
Full Professional
Tamil
Full Professional
Hindi
Professional
Malayalam
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Mc Donalds
05.2023 - Current
Customer Service Representative
Klarna
11.2022 - 05.2023
Concierge
ggg
08.2020 - 11.2022
Asset Protection Associate/Security Guard
Lulu Group
04.2017 - 08.2019
Volunteer
Gne marie
Business Management -
Lambton College
Bachelor in English - Triple major including Journalism, communication and Literature
Rajagiri College
High School Degree - Commerce
Little Flower