Muhammad Waqas Sheikh
Milton
Summary
Dynamic manager with a proven track record at Smiling Lawn Inc., excelling in operations management and team leadership. Enhanced service quality through effective training programs and streamlined processes, achieving significant improvements in customer satisfaction. Skilled in budget control and relationship building, driving business growth and operational efficiency.
Overview
38
38
years of professional experience
Work History
Manager
Smiling Lawn Inc.
Mississauga, ON
12.2024 - 12.2025
- Oversaw daily operations to ensure efficient lawn maintenance and customer satisfaction.
- Developed training programs to enhance team performance and service quality.
- Streamlined scheduling processes using project management software for improved resource allocation.
- Implemented quality control measures to maintain high standards in service delivery.
Mortgage Specialist
Centum Top Vision Financial Services
Mississauga, ON
08.2023 - 12.2024
- Analyzed client financial data to identify optimal mortgage solutions.
- Facilitated communication between clients and lenders to streamline approval processes.
- Developed tailored mortgage plans based on individual client needs and financial situations.
- Mentored junior staff on mortgage processing protocols and compliance standards.
- Cultivated strong relationships with real estate professionals to expand referral networks.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making and accurate advice for clients.
- Developed targeted marketing campaigns to attract potential clients, increasing business growth in key demographics.
Uber Driver Partner, Skip The Dishes
Uber Inc.
Toronto, ON
03.2016 - 07.2023
Director
PS Enterprises Pvt Ltd ( Manzor Flour Mills)
Lahore, Punjab, Pakistan
09.2006 - 08.2015
- Led strategic initiatives to optimize cotton ginning processes and enhance operational efficiency.
- Developed and implemented quality control measures ensuring product standards and compliance with industry regulations.
- Managed supply chain relationships, negotiating contracts that improved cost-efficiency and reliability of raw materials.
- Oversaw financial planning and budgeting, aligning resources with organizational goals to maximize profitability.
- Directed cross-functional teams in process improvement projects, resulting in enhanced productivity and reduced waste.
- Monitored industry trends and market conditions, adapting strategies to maintain competitive advantage in the cotton sector.
- Evaluated performance metrics regularly, utilizing data-driven insights to make informed strategic decisions for growth initiatives.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Real Estate Broker
Wish & Deal
Lahore, Punjab, Pakistan
07.1998 - 09.2006
- Negotiated contracts to secure favorable terms for clients
- Developed and maintained client relationships through effective communication
- Conducted market analysis to identify trends and investment opportunities
- Oversaw property listings, ensuring accurate representation and visibility
- Mentored junior brokers on best practices in client engagement and deal closing
- Implemented marketing strategies that enhanced brand awareness and generated leads
- Facilitated property viewings, demonstrating key features to potential buyers
- Collaborated with legal teams to ensure compliance with real estate regulations
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Director
Sheikh M Latif & Sons (Cotton Ginning & Oil Mills)
Multan, Punjab, Pakistan
04.1988 - 09.1998
- Evaluated client financial data to determine mortgage eligibility and recommend suitable products.
- Facilitated communication between clients and underwriters to streamline application processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Analyzed market trends to identify opportunities for product improvements and enhancements.
- Assisted in training new staff on compliance regulations and mortgage processing procedures.
- Collaborated with cross-functional teams to implement system upgrades, improving operational efficiency.
- Developed comprehensive reports on loan performance metrics to inform decision-making processes.
- Mentored junior team members, fostering a collaborative environment focused on continuous improvement.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
Education
Mortgages
Remic
Toronto, ON03.2024
High School Diploma -
Board Of Intermediate Multan
Multan, Punjab, Pakistan03.1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Operations management
- Marketing
- Negotiation
- Budget control
- Business development
- Financial management
- Emergency response
- Sales management
- Policy implementation
- Customer relationship management (CRM)
- Relationship building
Languages
English, Urdu, Punjabi
Elementary
Timeline
Manager
Smiling Lawn Inc.
12.2024 - 12.2025
Mortgage Specialist
Centum Top Vision Financial Services
08.2023 - 12.2024
Uber Driver Partner, Skip The Dishes
Uber Inc.
03.2016 - 07.2023
Director
PS Enterprises Pvt Ltd ( Manzor Flour Mills)
09.2006 - 08.2015
Real Estate Broker
Wish & Deal
07.1998 - 09.2006
Director
Sheikh M Latif & Sons (Cotton Ginning & Oil Mills)
04.1988 - 09.1998
Mortgages
Remic
High School Diploma -
Board Of Intermediate Multan