Overview
Work History
Education
Skills
Objective
Certification
References
Timeline
Generic

Muhammad Usman Butt

Scarborough,ON

Overview

5
5
years of professional experience
1
1
Certification

Work History

(Union Station) Security Specialist

(The West Egg Group)
Toronto, ON
03.2021 - Current
  • Shift Lead
  • • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • • Secured personnel and premises by inspecting buildings and patrolling property.
  • • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • • Responding to all kind of emergency calls such as theft, bomb threats, disturbance calls, individuals engaged in narcotic use, individuals in distress, individuals feeling suicidal etc.
  • • Responded to medical emergencies before paramedic and law enforcement arrival. Administered First-Aid to the individuals such as overdoses.
  • • Guarded restricted areas to prevent unauthorized entry.
  • • Cautioned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • • Reported safety hazards for remediation response.
  • • Reported vandalism to the property.

(Union Station) Security Control Room Operator

The West EGG Group
07.2023 - Current
  • Records and maintains log books of daily activities, unusual or special occurrences, and issuance of equipment.
  • Acts as a Control Room operator and provides direction to in-house and contract security staff along with City of Toronto employees. Schedules and deploys security staff as needed.
  • Monitors multiple security and life and safety systems access control systems, camera alarms, duress, intercom, elevator, wellness, and intrusion burglary.
  • Alarms. Making sure all alarms are investigated and deemed safe
  • Responding to all emergency and non-emergency calls to the Security operation Center telephone lines including after-hours building maintenance issues through the referred to as FRED Hotline.
  • Makes appropriate emergency and routine notifications according to Corporate Security and site policy and procedures
  • Completes daily logs, incident reports and dispatch logs, etc., inputting information into relevant systems for statistical and future reference and following up as required
  • Makes various service requests for security systems and liaise with the security system technicians and contractors when required
  • Downloading CCTV footage for police and internal investigations when required and completing logs for record keeping

Security Specialist

Centre Point Mall (Paragon Security)
Toronto, ON
07.2019 - 08.2021
  • · Providing security to properties by patrolling and security systems. Responding and handling both emergency and non-emergency incidents.
  • · Possessing knowledge of multiple sites and patrols and completing duties of building assigned to by scheduling department.
  • · Monitoring all personal and staff entering and exiting the building looking for individuals that may be required to be escorted, removed or legally arrested from property.
  • · Monitoring systems associated with the property such as CCTV, Fire Panel, Elevator Management System, PATH-COMM and dispatching or receiving radio calls.
  • · Access control to the building when signing out cards and keys to contractors and visitors. Checking work permits and bypass requests before any work is started in the building.
  • · Controlling and monitoring large events and protests and putting the building on lockdown when ordered by the shift supervisor or management.
  • · Enforcing Trespass to Property Act, Building Policies plus certain Bylaws and Criminal Codes of Canada.
  • · Traffic supervision for blocked lanes due to an accident, repairs and inspection

Customer Service Representative

No Frills
Toronto, ON
02.2019 - 07.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

High School Diploma -

University of Cambridge
United Kingdom, England
03.2019

Skills

  • Strong interpersonal and communication skills
  • Excellent group facilitation and training skills
  • Excellent verbal and presentation skills
  • Positive and professional attitude with strong time management ability
  • Self-motivated; able to organize, analyze and meet operational deadlines
  • Ability to work independently and as part of a team
  • Capable of handling a diversity of responsibilities simultaneously
  • Excellent data entry and computer skills, and proficient in Microsoft Word, Excel, and PowerPoint

Objective

To seek employment as a University Health Network Security Guard to serve the University Health Network by utilizing my skills/experience.

Certification

EMERGENCY FIRST AID WITH CPR (C) & AED CERTIFICATE OF COMPETENCY PROFESSIONAL SUMMARY SKILLS EDUCATION WORK HISTORY CERTIFICATIONS

MLEO CERTIFIED

USE OF FORCE CERTIFIED

CYBER SECURITY AWARENESS CERTIFICATE

WHMIS CERTIFICATION

POSITIVE PSYCHIATRY AND MENTAL HEALTH: The UNIVERSITY OF SYDNEY

References

References available upon request.

Timeline

(Union Station) Security Control Room Operator

The West EGG Group
07.2023 - Current

(Union Station) Security Specialist

(The West Egg Group)
03.2021 - Current

Security Specialist

Centre Point Mall (Paragon Security)
07.2019 - 08.2021

Customer Service Representative

No Frills
02.2019 - 07.2019

High School Diploma -

University of Cambridge

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Muhammad Usman Butt