MUHAMMAD UMER ARIF
Stoney Creek,ON
Summary
With several years of management experience, I have consistently demonstrated a solid history of effectively balancing team performance, achieving customer service targets, and meeting business objectives. I am dedicated to working closely with employees to maximize productivity and optimize procedures. As a decisive leader, I possess strong planning and organizational skills that contribute to the overall success of the teams I lead. My proven track record reflects my commitment to achieving operational excellence and fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CDS
05.2023 - 09.2023
- Communicate with customers via phone, email, chat, or in person to address inquiries, provide information, and resolve issues.
- Received the order and processed it efficiently
- Manged stock and remove all discrepancies in stock
- Investigate and resolve customer complaints, concerns, or problems promptly and accurately.
- Educate customers on product features and usage.
Manager
Shell Canada
02.2023 - 05.2023
- Handle all customer payments and transactions at a high-volume gas station
- Manage gas prices and stock
- Generate stock orders and forward to suppliers
- Perform basic administrative duties
- Effectively deal with customer complaints and give excellent customer service
- Maintain the appearance of merchandise and general work area
- Accomplish financial objectives by forecasting requirements, scheduling expenditures, and preparing annual budgets.
Operations Supervisor
Global Construction Company
06.2021 - 01.2023
- Managed marketing activities and customer services
- Analyzed current and potential customer needs and present customer solutions based on customer needs
- Managed more than 20 housing projects under the supervision of a manager
- Managed B2B activities and reduce the cost of material
- Gave tasks to the team and manage all team performance
- Responsible for developing and analyzing budgets for assigned construction projects
- Daily balancing of material and equipment expenses
- Handled incoming and outgoing invoices
- Executed and optimized operational responsibilities to promote seamless delivery of services.
Warehouse Manager
AS Enterprises
07.2017 - 08.2019
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems
- Established and maintained good relations with customers, vendors and transport companies
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
- Increased productivity through cross-training and thorough training of both current employees and new hires.
Education
Master of Science in Supply Chain Management -
York University
Toronto, ON04.2025
MBA in Marketing -
University Of Sargodha
Sargodha, Pakistan07.2021
BBA in Finance -
The University Of Lahore
Lahore, Pakistan07.2017
Skills
- Performance Tracking and Evaluation
- Microsoft Excel
- Project Management
- Database Management
- Budgeting
- Forecasting
- Vendor Management
- Construction Management
- Marketing
- Sales Knowledge
- Oracle
- Customer Service
- Retail Sales
- Digital Marketing
- Good Communication
- Team Leadership
- Administration and Reporting
- Business Development
Timeline
Customer Service Representative
CDS
05.2023 - 09.2023
Manager
Shell Canada
02.2023 - 05.2023
Operations Supervisor
Global Construction Company
06.2021 - 01.2023
Warehouse Manager
AS Enterprises
07.2017 - 08.2019
Master of Science in Supply Chain Management -
York University
MBA in Marketing -
University Of Sargodha
BBA in Finance -
The University Of Lahore
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