Open To Work
Loveleenpreet Singh
Brampton,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IO Solutions
, PE
01.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Mentored new employees on procedures and policies to maximize team
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Loss Prevention Agent
Trinity Protection Services
Toronto
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Assistant Manager
Wilsons Gas Stops
Borden- Carleton, PE
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Interviewed prospective employees and provided input to HR on hiring decisions
- Analysed business performance data and forecasted business results for upper management.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated work to staff, setting priorities and goals.
Education
Business Administration
St. Clair College of Applied Arts And Technology
Toronto, ON04.2021
Skills
- Data Evaluation
- Data Entry
- Inbound and Outbound Calling
- Retail Operations Management
- Customer Relationship Management (CRM)
- Microsoft Office Expertise
- Performance Tracking and Evaluation
- Typing Proficiency
- Quality Assurance Controls
- Retail Sales Customer Service
- Data Collection
- Administrative Support
- Data Entry and Maintenance
- Business Development Understanding
Work Preference
Job Search Status
Open to workSalary Range
$50000/yr - $200000/yrTimeline
Customer Service Representative
IO Solutions
01.2023 - Current
Loss Prevention Agent
Trinity Protection Services
Assistant Manager
Wilsons Gas Stops
Business Administration
St. Clair College of Applied Arts And Technology