Muhammad Shawaiz Siddiqui
Winnipeg,MB
Summary
Proven track record in enhancing customer satisfaction and retention at Rogers Communications, adept in customer service and technical support. Excelled in multi-tasking and time management, leading to the opening of 130 accounts for Neo Financial. Skilled in both team leadership and independent project management, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
Work History
Technical Service Representative
Rogers Communications
07.2022 - Current
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Provided comprehensive training for new hires, leading to a more efficient and knowledgeable workforce.
- Improved client retention rates with prompt resolution of escalated issues and proactive followups.
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
Sales Associate
Neo Financial
11.2023 - 02.2024
- Shared knowledge of Neo financial products such as credit cards, debit card to passerby shoppers.
- Kept the kiosk clean and presentable
- Opened approximately 130 debit accounts in two months.
Education
Diploma - Cyber Security
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2022
Skills
- Customer Service and Engagement
- Time Management
- Multi-tasking
- Independent and organized
References
Besal Qasim (Co-worker at Rogers)
Contact: besalmqz@gmail.com , 431-668-3766
Melvin Akalanka Ranasinghe (Classmate)
Contact: 2042943717
Timeline
Sales Associate
Neo Financial
11.2023 - 02.2024
Technical Service Representative
Rogers Communications
07.2022 - Current
Diploma - Cyber Security
Manitoba Institute of Trades And Technology